×
INTELLIGENT WORK FORUMS
FOR COMPUTER PROFESSIONALS

Log In

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips Forums!
  • Talk With Other Members
  • Be Notified Of Responses
    To Your Posts
  • Keyword Search
  • One-Click Access To Your
    Favorite Forums
  • Automated Signatures
    On Your Posts
  • Best Of All, It's Free!
  • Students Click Here

*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

Posting Guidelines

Promoting, selling, recruiting, coursework and thesis posting is forbidden.

Students Click Here

Jobs

AA going to extensions Vmail

AA going to extensions Vmail

AA going to extensions Vmail

(OP)
I have an extension x443 T7316E that if you call it internally it rings and the user can answer calls. If someone calls their office number it hits the AA. If you dial 443 it does not ring and goes directly to their vmail. Any ideas? Thanks in advance for the support!

RE: AA going to extensions Vmail

-Only 443 has the issue?
-Did you verify the set is actually 443?
-Is the mailbox number 443 and associated with Ext:443?
-Have you rebooted the voice mail?

What model and software version is the voice mail?
Is it fully compatible with the KSU?

Please make sure you close out threads with a resolution, too many posts have left responders hanging.
Thanks





________________________________________


=----(((((((((()----=
www.curlycord.com
Toronto, Canada

Add me to LinkedIN

RE: AA going to extensions Vmail

(OP)
I had my customers mixed up and was not on site so hre is the info:
BCM 450 R1 (They will not be upgrading they are replacing early 2019)
Only 443 has the issue and yes mbox 443 is Ext 443. My tech was on site I had him delete the mbox. Calls from AA get 'Invalid extension' prompt.
He rebuilt mbox and now it is exhibiting original issue. Changed the phone to another digital port no change.

RE: AA going to extensions Vmail

Even though you deleted the mailbox it should have still rang 443.
Sets do not have to have a mailbox to except a call from AA.

So Callpilot/AA is confused or Telephony is telling CP that 443 does not exist.

-In Table/X try disabling DN Dialing, then Re-enable it
Test

-Delete mailbox
-Reboot BCM
-Test call from AA to 443, should ring.
-Create new mailbox, should ring then dump to MB

And if it does not work then maybe CP corruption.

When all else fails (wait for more replies first)...

Restore from a backup or wipe it out and re-program.

-Backup the BCM's Callpilot section to a location

Via Admin/Backup&Restore:
Option 1
Restore from backup
-Restore from: choose from the drop down where the backup is located
-Click Restore then OK
-Uncheck every option except for Callpilot Configuration
-Proceed with Restore
-If an old backup then re-program any missing items such as greetings or mailboxes.

Option 2
Restore from Factory Default
-Restore from: choose from drop "Factory Default"
-Click Restore then OK
-Uncheck every option except for Callpilot Configuration
-Proceed with Restore
-Re-program everything



________________________________________


=----(((((((((()----=
www.curlycord.com
Toronto, Canada

Add me to LinkedIN

RE: AA going to extensions Vmail

(OP)
Great info curlycord!

Red Flag This Post

Please let us know here why this post is inappropriate. Reasons such as off-topic, duplicates, flames, illegal, vulgar, or students posting their homework.

Red Flag Submitted

Thank you for helping keep Tek-Tips Forums free from inappropriate posts.
The Tek-Tips staff will check this out and take appropriate action.

Reply To This Thread

Posting in the Tek-Tips forums is a member-only feature.

Click Here to join Tek-Tips and talk with other members!

Close Box

Join Tek-Tips® Today!

Join your peers on the Internet's largest technical computer professional community.
It's easy to join and it's free.

Here's Why Members Love Tek-Tips Forums:

Register now while it's still free!

Already a member? Close this window and log in.

Join Us             Close