BCM50 GATM8 EXPANSION MODULE NOT PROVIDING DIAL-TONE

datajockey123 · Nov 16, 2018

Need assistance on a relocated BCM50 with two expansion modules. The configuration is as follows BCM50, EXP CAB GATM8, EXP CAB DSM32.
System boots up but does not offer dial-tone.
After boot sequence the system displays date, time and intercom capabilities are available.
When choosing a line all lines come up with "Not In Service" and there is no dial-tone.
Any and all assistance is greatly appreciated.
Best regards, Datajockey123

curlycord · Nov 17, 2018

I was away yesterday and could not respond to email....

Sounds like the GATM8 needs to be re-seated in its cabinet or an issue with the patch cord or the two cabinets are in the wrong ports (swapped).

In EM look at telco/resources/Exp X and look to see if it is listed as GATM8 and that it shows Enabled.

If Expansion 1 says GATM8 then patch cord should go to the 3rd port from the left on the main cabinet.

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datajockey123 · Nov 17, 2018

Hi Curly
Thanks for the quick response.
If I get another cabinet and another GATM8 unit (identical to the original) can I just simply replace the original GATM8 with the newer one that I have ordered in or do I need activation codes etc to make it work.
Let me know when you get a chance.
Datajockey123

exsmogger · Nov 18, 2018

You can simply replace the GATM8 with another one. The expansion licenses are all you need. The GATM8 might need to update its firmware from the BCM50, so give it time to finish before testing.

Brian Cox
Georgia Telephone

http://Georgia-Telephone.com

http://www.linkedin.com/in/briancox1952

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BCM50 GATM8 EXPANSION MODULE NOT PROVIDING DIAL-TONE

datajockey123

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curlycord

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datajockey123

Technical User

exsmogger

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