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Collector priority

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davea2

davea2

Technical User
Mar 14, 2005
742
GB
Theoretical question

I have several dialler attached to different topics that end up on the same agent group.
They arrive at the agent group via a Collector where all inputs are equal.

So If I have say 4 diallers into the Collector, which ones get to the agents first?

I would assume they would cycle around but it seesm to do all the calls from the top dialler first and then work down.

Is there a way to assure a more even distribution? I thought maybe Traps inbetween the Topics and the Collector?

Unless there is a better way to do this!

Cheers
 
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I assume they are delivered based on first in first out, don't think there's any good way to make the system pick on of each Topic in order.

"Trying is the first step to failure..." - Homer
 
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I tried setting different topic priorities but it didn't seem to have any effect
 
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