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text prompt for Agents

text prompt for Agents

text prompt for Agents


I am setting up a dialer for a company that will be running about 45 different Campaigns.
They would like the UI to display a script for the Agent to say and this could well be different for each campaign.
Each Agent will be handling calls for several different campaigns at a time.

I have been looking at Tags and variable but noy making much headway in finding a simple way to do this.

Any advice or pointers?

many thanks!

RE: text prompt for Agents

It might work to set the TaskTag to different values if you're using different topics for each Campaign.

Otherwise I think you would need to solve this by having a webpage show the information based on dialer settings.

"Trying is the first step to failure..." - Homer

RE: text prompt for Agents


Yes I think I got it to work OK setting a tag for each campaign however I now find that they need to edit the scripts from time to time.
Be nice to get all the info upfront.

I am now thinking global variable. There are 45 capmpaigns but only 3 campaign types so 3 globa variables with an extra page on the Supervisors home screen to edit..

RE: text prompt for Agents

Actually thinking about it, no that won't work...

RE: text prompt for Agents

The Web page idea seems to work well for what they want, thanks!

RE: text prompt for Agents

Have you done much with the web page element?

I got this to display fine with a different page per topic based on a Tag however if I change the web page it doesn't update in the UI.
The UI does not even request the file according to the web server logs.
If I use a normal browser to access the file it's changed correctly.

Even the refresh button on the UI web page element does not refresh the page and no request is made to the web server!

Any ideas?

I'm stumped, I though this was going to solve a sticky problem

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