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Play an IVR every 2 minutes

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Joledur

Joledur

Vendor
Feb 13, 2012
47
CA
New in IPOCC, I need to have a message that play every 2 minutes to give the option to leave a message in a mailbox. Look like basic but at the exit of an IVR I have hard time to return at the begining of the sequence and all the actions (here is Wait Time Exceeded)set in the call before the IVR are not working anymore.

There is a simple way to accomplish that?

And there is good doc about scripting?

Thanks!
 
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Hi, any luck on this? I have the same question/issue...

let me know if you find a way to do this!

thx mate

IP office, tu te fesses la tete sur les murs mais ca fonctionne!!!
ACSS IPO
ACSS IPOCC
ACSS ASBCE
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Yes, I've found a kind of workaround. First I have mix my MOH and my message (press 1 to leave a message) in one wav file using Audacity, the recording repeat the message every 2 minutes.
I have placed this message in an IVR where the caller can dial 1, instead of the task flow where the digit input is not possible. The caller can dial 1 anytime. So now the caller is waiting in an IVR.

Now my problem is: if the caller dial anything else than 1 I cannot find a way to just ignore the DTMF, I must do something with the call, acually its loop back the the IVR.

If you find some thing let me know!

Ps: J'aime bien ta signature :)
 
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lol cool.... je suis pogner dans le meme bateau... et je trouve rien dans le knowledgebase ou dans ipo help... me semble que ca devrait pas etre compliquer...

IP office, tu te fesses la tete sur les murs mais ca fonctionne!!!
ACSS IPO
ACSS IPOCC
ACSS ASBCE
Powered By Specialist
 
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