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No connection to reporting generator server!

thread1831-1790916

No connection to reporting generator server!

No connection to reporting generator server!

(OP)
Hi

I am getting this message when I try to access the reports, (the reporting generator server has no connection to the reporting server) and when I restart the IPOCC statistic generator it starts to work fine and again after a while the same issue comes back, so what can I do?

RE: No connection to reporting generator server!

What's your IPOCC version?
This was an issue in old 9.1 systems.

"Trying is the first step to failure..." - Homer

RE: No connection to reporting generator server!

(OP)
It is 9.1.6

RE: No connection to reporting generator server!

Then you should upgrade to a later service pack.

"Trying is the first step to failure..." - Homer

RE: No connection to reporting generator server!

(OP)
can I get help on how to do the upgrade and what is the latest service pack now, please.

RE: No connection to reporting generator server!

The latest 9.1 is 9.1.11 and the latest release is 10.1.2.1.

You should contact your BP for an upgrade.

"Trying is the first step to failure..." - Homer

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