Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

Register Log in
  • Congratulations wOOdy-Soft on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

No connection to reporting generator server!

Status
Not open for further replies.
Al Ibdaa

Al Ibdaa

IS-IT--Management
Jan 9, 2012
8
AE
Hi

I am getting this message when I try to access the reports, (the reporting generator server has no connection to the reporting server) and when I restart the IPOCC statistic generator it starts to work fine and again after a while the same issue comes back, so what can I do?
 
Sort by date Sort by votes
What's your IPOCC version?
This was an issue in old 9.1 systems.

"Trying is the first step to failure..." - Homer
 
Upvote 0 Downvote
Then you should upgrade to a later service pack.

"Trying is the first step to failure..." - Homer
 
Upvote 0 Downvote
can I get help on how to do the upgrade and what is the latest service pack now, please.
 
Upvote 0 Downvote
The latest 9.1 is 9.1.11 and the latest release is 10.1.2.1.

You should contact your BP for an upgrade.

"Trying is the first step to failure..." - Homer
 
Upvote 0 Downvote
Status
Not open for further replies.

Similar threads

shafqat1981
  • Locked
  • Question
AVAYA IPOCC Reporting issue
Replies
1
Views
708
densho0
densho0
densho0
  • Locked
  • Question
IPO server edition R10 recording migration to R11
Replies
0
Views
507
densho0
densho0
V
  • Locked
  • Question
When trying to open Avaya Agent desktop
Replies
1
Views
227
sizbut
sizbut
alan24
  • Locked
  • Question
Email Reporting Question
Replies
0
Views
461
alan24
alan24
ashenj
  • Locked
  • Question
How to send predefined customer call to direct to the agent (Pritotize) IPOCC
Replies
1
Views
576
alan24
alan24

Part and Inventory Search

Sponsor

Back
Top