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Growing problem with phones rebooting and failed forwarding and answering calls

Growing problem with phones rebooting and failed forwarding and answering calls

Growing problem with phones rebooting and failed forwarding and answering calls

(OP)
We've been noticing issues with our 9611G phones. We have about 100 of them in our office, the only phones we use, actually. The one at our front desk has three extension modules on it. We're using IP Office 500V2 8.1 (95).

In the past couple of weeks, we have not made any major system changes, just the usual add/remove/change users on the phones.

We are getting increasing complaints of not being able to forward calls (either from internal or external calls) and sometimes when you answer a call, nothing happens - just silence. Sometimes digits won't show up on the screen as you're typing them, either. Some phones will reboot randomly, as well.

Any thoughts on what could be going on? Attached are the errors we're getting.

Thanks!

- J. J.

RE: Growing problem with phones rebooting and failed forwarding and answering calls

A lot of things you mentioned, you'll need to narrow it down a bit, as each problem could be a different issue. Looks network related.
The attached errors don't point to anything, your IDSN circuit(PRI?) reset on 11/7 9:14pm, maybe you rebooted the IPO? or the provider did?
Your UC module appears to be filling up on available free space, -this is voicemail related / OneX portal stuff.

Are your 100 IP phones and the IPO system in a voice vlan separate from the rest of your regular data traffic?
DHCP for all 100 phones?
No duplicate IP's?
When you make changes in Manager are you leaving the config open for hours/days? and then merging it later? Best practice for Manager changes, get in! make changes, save/merge! Get out and close manager! Do NOT leave a config open for a week and then finally submit the changes...

I'd also check to verify your 9611G's are running a supported firmware for your IPO release 8.1(95) System Status>H.323 Extensions>Avaya IP phones and look at the firmware version, 6.3116 is the default firmware for those phones for your 8.1.95 release. New phones out of the box may be running a much newer version and if your system isn't correctly setup to push the correct firmware to the 9611G, then you could simply be running some of your phones on a newer firmware that isn't supported by 8.1.95

Your Avaya Business Partner expert will be able to assist you on any of this.

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