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Can't download files from ContactStore 7.8

Can't download files from ContactStore 7.8

Can't download files from ContactStore 7.8

You guys seem very knowledgable and I'm hopeful that you can help me, as this is my first time ever using ContactStore.
I am working with a client who has given me VPN access to their recorded calls in ContactStore 7.8. I can see, and play, the calls in IE but would like to be able to download them as well. When I attempt to download all appears normal; I am asked if I want audio, details, or both... asked where I want to save the file... then a little progress bar makes it seem like it's working. When I look for the files on my pc though, they do not exist. Any ideas on how I can get this to work? Thanks!

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