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can't make outgoing calls

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Al Ibdaa

Al Ibdaa

IS-IT--Management
Jan 9, 2012
8
AE
Hi there,

I have added recently 8 new agents, after doing the configuration they are able to receive calls normally like the other agents but they can't make outgoing calls, they will get a busy tone.
If the old agents login through the new phones they are able to make the outgoing calls, I have checked the configuration in the IP office everything looks fine. Please let me know where should I look for is it in the IP office only or also in the ipocc configuration.

Ashraf Jandali
 
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You should look at Monitor traces and IPOCC logs to find out what is causing this as with any other issue you're having.

"Trying is the first step to failure..." - Homer
 
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i will try to do the tracing, but my question is the settings to make outgoing calls only in IP Office( Manager) or also in the IPOCC application?
 
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If your agents can dial out from their phones they should be able to dial out from IPOCC.

"Trying is the first step to failure..." - Homer
 
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I dont want them to dial through the IPOCC they have desk phones that they dial from, as I told you the old agents can dial normally but the new ones can't dial, and I made sure they are on the same user rights with the same shortcodes.
 
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Check SIP Tab of each user - you should have a DDI there instead of default extension
 
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Hi Vladcbv,

I could not find any SIP tab in the IPO Manager.
 
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found the problem, i forgot to add them in the msn configuration
 
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