×
INTELLIGENT WORK FORUMS
FOR COMPUTER PROFESSIONALS

Contact US

Log In

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips Forums!
  • Talk With Other Members
  • Be Notified Of Responses
    To Your Posts
  • Keyword Search
  • One-Click Access To Your
    Favorite Forums
  • Automated Signatures
    On Your Posts
  • Best Of All, It's Free!

*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

Posting Guidelines

Promoting, selling, recruiting, coursework and thesis posting is forbidden.

Students Click Here

can't make outgoing calls

can't make outgoing calls

can't make outgoing calls

(OP)
Hi there,

I have added recently 8 new agents, after doing the configuration they are able to receive calls normally like the other agents but they can't make outgoing calls, they will get a busy tone.
If the old agents login through the new phones they are able to make the outgoing calls, I have checked the configuration in the IP office everything looks fine. Please let me know where should I look for is it in the IP office only or also in the ipocc configuration.

Ashraf Jandali

RE: can't make outgoing calls

You should look at Monitor traces and IPOCC logs to find out what is causing this as with any other issue you're having.

"Trying is the first step to failure..." - Homer

RE: can't make outgoing calls

(OP)
i will try to do the tracing, but my question is the settings to make outgoing calls only in IP Office( Manager) or also in the IPOCC application?

RE: can't make outgoing calls

If your agents can dial out from their phones they should be able to dial out from IPOCC.

"Trying is the first step to failure..." - Homer

RE: can't make outgoing calls

(OP)
I dont want them to dial through the IPOCC they have desk phones that they dial from, as I told you the old agents can dial normally but the new ones can't dial, and I made sure they are on the same user rights with the same shortcodes.

RE: can't make outgoing calls

Check SIP Tab of each user - you should have a DDI there instead of default extension

RE: can't make outgoing calls

(OP)
Hi Vladcbv,

I could not find any SIP tab in the IPO Manager.

RE: can't make outgoing calls

(OP)
found the problem, i forgot to add them in the msn configuration

Red Flag This Post

Please let us know here why this post is inappropriate. Reasons such as off-topic, duplicates, flames, illegal, vulgar, or students posting their homework.

Red Flag Submitted

Thank you for helping keep Tek-Tips Forums free from inappropriate posts.
The Tek-Tips staff will check this out and take appropriate action.

Reply To This Thread

Posting in the Tek-Tips forums is a member-only feature.

Click Here to join Tek-Tips and talk with other members! Already a Member? Login

Close Box

Join Tek-Tips® Today!

Join your peers on the Internet's largest technical computer professional community.
It's easy to join and it's free.

Here's Why Members Love Tek-Tips Forums:

Register now while it's still free!

Already a member? Close this window and log in.

Join Us             Close