Log In

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips Forums!
  • Talk With Other Members
  • Be Notified Of Responses
    To Your Posts
  • Keyword Search
  • One-Click Access To Your
    Favorite Forums
  • Automated Signatures
    On Your Posts
  • Best Of All, It's Free!
  • Students Click Here

*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

Posting Guidelines

Promoting, selling, recruiting, coursework and thesis posting is forbidden.

Students Click Here


Hotkey to ACDN voicemail...

Hotkey to ACDN voicemail...

Hotkey to ACDN voicemail...

So a user has hit me with an odd request. They want a ACDN created so people can call in and report issues. They also want a key on their 3904 that acts as a hotkey to bring them directly to the ACDN's voicemail line so they can simply enter the pin and listen/delete messages. Is there a way to create a hotkey that forwards directly to the voicemail of that ACDN? Thanks for any assistance...

RE: Hotkey to ACDN voicemail...

A hotkey can have any valid DN on it such as "HOT D 4 7000". When the user presses the key, it will call DN 7000 etc. The good thing about a Hot key is that it can't be altered by the phone user.

You could e.g, create a ACD queue in LD 23 such as 7010 and NCFW it to your voicemail DN. Create a mailbox of e.g. 7010. This could even be auto login to save having to remember the passcode.

Create the HOT keys as e.g. HOT D 4 7010.

I think this should work.

Firebird Scrambler

Nortel & Avaya Meridian 1 / Succession & BCM / Norstar Programmer

Website = http://somertel.com

Red Flag This Post

Please let us know here why this post is inappropriate. Reasons such as off-topic, duplicates, flames, illegal, vulgar, or students posting their homework.

Red Flag Submitted

Thank you for helping keep Tek-Tips Forums free from inappropriate posts.
The Tek-Tips staff will check this out and take appropriate action.

Reply To This Thread

Posting in the Tek-Tips forums is a member-only feature.

Click Here to join Tek-Tips and talk with other members!

Close Box

Join Tek-Tips® Today!

Join your peers on the Internet's largest technical computer professional community.
It's easy to join and it's free.

Here's Why Members Love Tek-Tips Forums:

Register now while it's still free!

Already a member? Close this window and log in.

Join Us             Close