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"Line in Use" after transferring a call to cell phone

"Line in Use" after transferring a call to cell phone

"Line in Use" after transferring a call to cell phone

Often times users find stuck lines on the bcm system after transferring a call using the "link" function to an external number. Physically breaking the copper connection to the bcm system clears the lines.

Lines show up as "line in use" when they are stuck.

Rebooting the system works too, but that's a long process.

What can I do to prevent these lines from getting stuck when we use the "link" feature?


RE: "Line in Use" after transferring a call to cell phone

If you have analogue lines, then you might want to look and see if you can change the disconnect timers. You may also have unguarded or guarded set that needs changing.

Firebird Scrambler

Nortel & Avaya Meridian 1 / Succession & BCM / Norstar Programmer

Website = http://somertel.com

RE: "Line in Use" after transferring a call to cell phone

small, in your case just "Disconnect Supervision" under lines needs to be set to Supervised...telco must also have their end programmed then if still an issue as Firebird states you can play with the disconnect timer.


Toronto, Canada

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