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Partner Mail Release 03 - unable to log in as admin through phones or serial port, lost password/hdd

Partner Mail Release 03 - unable to log in as admin through phones or serial port, lost password/hdd

Partner Mail Release 03 - unable to log in as admin through phones or serial port, lost password/hdd

(OP)
Hello again - trying to repair some old Partner Mail 03 stand alones to replace a dead one but can not remember how to re-serialize.

When attempting to log in from a partner telephone as admin, no default passwords work - I'd like to reset/default the system.

When attempting to log in from serial port, I'm prompted for System Password but no factory default passwords and serial number does not work.

My notes from a few years ago tell me to re-serialize the hard drive - but I must be missing a step, I'm not able to get to any menu (admin or otherwise) when a PC connected to serial port, it boots and just goes to a "system password" prompt.



I tried to review my old post ( http://www.tek-tips.com/viewthread.cfm?qid=1754697 ) but can not find a clue as to the step im missing to begin the re-serializing of the system/hard drive.

Thanks for nay help!

Hey @TouchToneTommy - you still around? You seem to have a good memory for these things! Love to hear from you again!
Cheers!

RE: Partner Mail Release 03 - unable to log in as admin through phones or serial port, lost password/hdd

I believe with Partner Mail you can use the serial number as the password to reset it. To do so you log-in as admin and then when asked for the password put the serial number of the unit (I think just the last 6, or maybe the serial is just 6-digits). Once entered, you power cycle the unit and then you should be able to access with the default.

RE: Partner Mail Release 03 - unable to log in as admin through phones or serial port, lost password/hdd

Hey, I'm still here! If the serial number doesn't work to get you into the drive, there are 2 backdoor passwords that you can contact me and give a try

RE: Partner Mail Release 03 - unable to log in as admin through phones or serial port, lost password/hdd

(OP)
Thank you both- Tommy, how do I contact you ? is your email on your website somewhere?

RE: Partner Mail Release 03 - unable to log in as admin through phones or serial port, lost password/hdd

Yup, see the bottom of my crappy website to find contact info

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