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m3904 Softkeys

m3904 Softkeys

m3904 Softkeys

(OP)
Hey folks,

Had a rather odd question with respect to m3904 softkeys and wanted to check if I'm perhaps doing something wrong...

Background: I follow my standard process for setting up new 3900 series phones when I receive them, plug the phone in to a TN programmed accordingly, then I go to LD 32 and do an FWVU to check the version, and then, should it be required, an FDLU to download the latest FW from my 11c (25.40) to the phone. In short, I know the phone in question has the most current firmware available from my system -- in fact another FDLU on the same returns NPR014 meaning no more FW upgrades required.

Now, to the actually get to the question :) On the 3904s I have I only have the Forward Softkey when the phone is idle. I've seen these same phones at other sites and I often see a redial softkey, speedctl etc. I checked my CLS and I have (what I think) is the appropriate CLS entries to facilitate these softkeys. Im curious as to what I'm missing here...

Here's a pic reference of the softkey config I'm aiming for: http://blog.squarebaboon.com/wp-content/uploads/20... (and yes I'm aware I can redial by just double pressing a DN key :) )

Here is my CLS for the phone in question:



CLS UNR FBD WTA LPR PUA MTA FND HTA ADD HFA GRLD CRPD STSD
MWA RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1
POD DSX VMD CMSD SLKD CCSD SWD LNA CNDA
CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD LLCN MCTD CLBD AUTU
GPUA DPUA DNDD CFXA ARHD FITD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAIA BUZZ
AHA DDGA NAMA
DRDD EXR0
USRD ULAD RTDD RBDD RBHD PGND FLXD FTTU DNDY DNO3 MCBN


Also, here's a snippet of my Key config for the same TN as well (I have expansion module attached so I removed the key entries from that for brevity):


KEY 00 SCR 3201 0 MARP
CPND
NAME Office
XPLN 13
DISPLAY_FMT FIRST,LAST
01 SCR 3202 0 MARP
CPND
NAME Office
XPLN 13
DISPLAY_FMT FIRST,LAST
02 SCR 3203 0 MARP
CPND
NAME Office
XPLN 13
DISPLAY_FMT FIRST,LAST
03 SCR 3300 0 MARP
CPND
NAME House Line
XPLN 13
DISPLAY_FMT FIRST,LAST
04 HOT D 6666
05 HOT D 88
06
07
08
09
10
11
12
13
14
15
16
17 TRN
18 AO6
19 CFW 16 3209
20 RGA
21 PRK
22 RNP
23
24 PRS
25 CHG
26 CPN
27
28
29


As always any and all feedback/advice is much appreciated.

Cheers,
buttercool

RE: m3904 Softkeys

As far as I recall, the M3904 phones can support the first 11 keys as functions along with
KEY 16 MWK 7000 etc (Message Waiting)
KEY 23 SSU or SCC etc

The firmware can also be updated on the 11c to the latest issue that is on the 7.6 release via "pdt".

Firebird Scrambler

Nortel & Avaya Meridian 1 / Succession & BCM / Norstar Programmer

Website = http://somertel.com
linkedin

RE: m3904 Softkeys

KEY 27 CLT (Callers)
KEY 28 RLT (Redial)

Also, if it helps, you can check the firmware by pressing Option, scroll up to Display Diagnostics, Select, scroll up again. The Flash version is the firmware.
You can then scroll through to check the pixels on the display if you want.

RE: m3904 Softkeys

And yes, as Firebird Scrambler suggests, KEY 16 should probably be MWK since you have CLS MWA.

RE: m3904 Softkeys

(OP)
Thank you both FirebirdScrambler and StanleySteamer for the responses...

It does indeed appear that im missing
KEY 27 CLT
KEY 28 RLT

I went in an tried to add them and am getting SCH1370 which means "On the M3903, M3904 and M3905, keys 27-31 are reserved" which makes sense since they are indeed reserved for CLT and RLT.

Doing some further research im seeing that there is a similar issue someone experienced and in their case it was due to the 11c rls being too old (see: https://www.tek-tips.com/viewthread.cfm?qid=170652...)

In which case this makes me revisit LD 22 ISS...


MAIN CAB
VERSION 2111
RELEASE 25
ISSUE 30 +
PSWV VERSION: PSWV 54

So, it looks like I've been under the incorrect impression of my system version, looks like im actually on 25.30 (not 25.40) which would explain why I'm unable to add these keys.

Thank you for helping me understand why this wasn't working, appreciate all the help!

... now to find a way to upgrade to 25.40 :)

RE: m3904 Softkeys

I have found some firmware files that might be needed if you wanted to upgrade your 3904 sets.

This is a guide I use when upgrading the sets on a SSC system via the PCMCIA card or by uploading the files via the serial port.

The following versions of up-issued firmware for the M3900 series of digital phones are now Generally Available:
• M3903 v8.8
• M3904 v9.0
• M3905 v9.0
This new firmware is applicable to the following CS software releases:
• X21 CS 1000 Release 3.0
• X21 CS 1000 Release 4.0

**M3902 SUMMARY
084 - ON DISK

**M3903 SUMMARY
087 - ON DISK

**M3904 SUMMARY
089 - ON DISK

**M3905 SUMMARY
089 - ON DISK


cp 3903AA88.LW c:/u/loadware/3903AA88.lw
cp 3904AA90.LW c:/u/loadware/3904AA90.lw
cp 3905AA90.LW c:/u/loadware/3905AA90.lw



The following versions of up-issued firmware for the M3900 series of digital phones are now Generally Available:
M3903 version 9.0
M3904 version 9.3
M3905 version 9.3 version 9.4 now being shipped on Rls 7.5 sites

cp 3903AA91.LW c:/u/loadware/3903AA91.LW
cp 3904AA94.LW c:/u/loadware/3904AA94.LW
cp 3905AA94.LW c:/u/loadware/3905AA94.LW

pdt> rx 3905AA94.LW
Ready to receive...
C
total packets : 3053
number of retries : 0
receive timeouts : 1
system errors : 0
unknown characters : 0
transfer cancelled : 0
packets received out of sequence : 0
packets with corrupted sequence : 0
packets failed checksum/crc check : 0
incomplete packets : 0
duplicate packets : 0
pdt> ll

Directory of 'a:/loadware':

SIZE DATE TIME NAME
---------- ----------- -------- ------------
512 Feb-03-2017 12:41:52 . <DIR>
512 Feb-03-2017 12:41:52 .. <DIR>
390784 Feb-03-2017 16:02:16 3903AA91.LW
390784 Feb-03-2017 16:20:32 3904AA94.LW
390784 Feb-03-2017 17:00:16 3905AA94.LW

pdt> cp 3905AA94.LW c:/u/loadware/3905AA94.LW
390784 bytes copied

pdt> cd c:/u/loadware
pdt> ll

Directory of 'c:/u/loadware':

SIZE DATE TIME NAME
---------- ----------- -------- ------------
1024 Feb-01-2017 17:23:40 . <DIR>
1024 Feb-01-2017 17:23:40 .. <DIR>
1024 Feb-01-2017 17:23:40 RETEN <DIR>
1024 Feb-01-2017 17:23:40 MOD <DIR>
390784 Feb-03-2017 16:42:28 3903AA91.LW
390784 Feb-03-2017 16:44:38 3904AA94.LW
390784 Feb-03-2017 17:04:44 3905AA94.LW

pdt> lwload 3905AA94.LW
Loading loadware patch from "c:/u/loadware/3905AA94.LW"

Loadware patch number is 2.
pdt> lwstat

Base loadware version: 111
System has no loadware patches installed.

Loadware patch number: 0
Patch file: c:/u/loadware/3903AA91.LW
Patch is loaded, not installed

Loadware patch number: 1
Patch file: c:/u/loadware/3904AA94.LW
Patch is loaded, not installed

Loadware patch number: 2
Patch file: c:/u/loadware/3905AA94.LW
Patch is loaded, not installed
pdt> lwinst all
The existing c:/p/sl1/psdl.rec will be deleted.
Do you wish to back up this file (y/n)?[n]
n
Loadware "3903AA87" will be replaced by "3903AA91+"
Do you wish to continue (y/n)? [y]
y
Loadware "3904AA89" will be replaced by "3904AA94+"
Do you wish to continue (y/n)? [y]
y
Loadware "3905AA89" will be replaced by "3905AA94+"
Do you wish to continue (y/n)? [y]
y
Building system loadware. This will take a few minutes.
Loadware build - 1% complete.
Loadware build - 4% complete.
Loadware build - 9% complete.
Loadware build - 14% complete.
Loadware build - 19% complete.
Loadware build - 24% complete.
Loadware build - 29% complete.
Loadware build - 34% complete.
Loadware build - 39% complete.
Loadware build - 44% complete.
Loadware build - 49% complete.
Loadware build - 54% complete.
Loadware build - 59% complete.
Loadware build - 63% complete.
Loadware build - 68% complete.
Loadware build - 73% complete.
Loadware build - 78% complete.
Loadware build - 83% complete.
Loadware build - 88% complete.

AUD000
Loadware build - 93% complete.
Loadware build - 98% complete.
Loadware build - 100% complete.
Done. Must reboot for changes to take effect.

pdt> lwstat

Base loadware version: 111
System has no loadware patches installed.

Loadware patch number: 0
Patch file: c:/u/loadware/3903AA91.LW
Patch is loaded. Reboot required to install patch.

Loadware patch number: 1
Patch file: c:/u/loadware/3904AA94.LW
Patch is loaded. Reboot required to install patch.

Loadware patch number: 2
Patch file: c:/u/loadware/3905AA94.LW
Patch is loaded. Reboot required to install patch.

pdt> reboot -1 (Reboots the phone system)


Firebird Scrambler

Nortel & Avaya Meridian 1 / Succession & BCM / Norstar Programmer

Website = http://somertel.com
linkedin

RE: m3904 Softkeys

(OP)
Awesome, thank you so much for sharing these details and firmware Firebird!

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