Old Voicemail Pro Question

Question

Old Voicemail Pro Question

OldSchool70 (TechnicalUser)

(OP)

10 Oct 18 14:53

Am I forgetting something? Have a customer with an old IPO and VM Pro on Rls. 4.2 Simply want to send calls to an Auto Attendant Module called AutoAttend01. Tried using VM:AutoAttend01 in the ICR Destimation field. Also Tried SC: *87, Voicemail Node, AutoAttend01, 0 Neither works. Just getting system voicemail message asking for extension and PW.

intrigrant (Systems Engineer) · Answer 1 · 2018-10-10 17:16:19

RE: Old Voicemail Pro Question

intrigrant (Systems Engineer) 10 Oct 18 17:16

*87/"AutoAttendant01"/Voicemail Collect

joe2938 (Programmer) · Answer 2 · 2018-10-10 17:23:10

Shouldn't it be voice mail node? all mine are and work just fine.

joe2938 (Programmer) · Answer 3 · 2018-10-10 17:31:19

Also make sure your short code is spelled exactly the same way in voice mail pro.

AACon (Programmer) · Answer 4 · 2018-10-10 17:31:24

It's node when you point to a "shortcode" in vmpro. It's collect when it's a module.

-Austin
I used to be an ACE. Now I'm just an Arse.

IPGuru (Vendor) · Answer 5 · 2018-10-11 11:41:08

indeed it depends on wether this is a module or a short code start point

I always use a module @ VM:<Module Name) in the incoming call route. it makes life much easier as system effectively self documents instead of having to go from ICR to shortcodes to work out how a call is being routed.

The response you are getting usually means 1 of 2 things:-

1) You have miss typed the module name
2) The VM Service has become confused & needs restarting.

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Old Voicemail Pro Question