I have an Avaya Partner system installed that isn't recording all the calls that come in, just some and not many. I went in and completed a call from my cell and waited to answer it until the caller ID came up but the call wasn't recorded. A few are, so the programming seems to be right. I thought the customer wasn't waiting for the caller ID to come up before answering but that isn't the case. This is a high call volume place and its seems that the last call recorded was 2 days ago and just one. The previous call was a few days before and that seems to be the norm. Any ideas, I am perplexed. Thanks in advance, Joe.
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