×
INTELLIGENT WORK FORUMS
FOR COMPUTER PROFESSIONALS

Contact US

Log In

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips Forums!
  • Talk With Other Members
  • Be Notified Of Responses
    To Your Posts
  • Keyword Search
  • One-Click Access To Your
    Favorite Forums
  • Automated Signatures
    On Your Posts
  • Best Of All, It's Free!

*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

Posting Guidelines

Promoting, selling, recruiting, coursework and thesis posting is forbidden.

Students Click Here

Automatically connect an agent to a group of others

Automatically connect an agent to a group of others

Automatically connect an agent to a group of others

(OP)
Hello,

I work on IP Office Contact Center an I am stuck on a specific point. I have created several groups of agents and agents.
I assign 2 groups to an agent and I want only one of the 2 groups to be active when the agent connects and can later connect to the second one.

For example, the agent connects to its extension and is directly assigned to the main group.

Can you help me on this point, please?

Thank you

RE: Automatically connect an agent to a group of others

The agent will only automatically login to all groups they belong to.
Otherwise it will have to be done manually.

"Trying is the first step to failure..." - Homer

Red Flag This Post

Please let us know here why this post is inappropriate. Reasons such as off-topic, duplicates, flames, illegal, vulgar, or students posting their homework.

Red Flag Submitted

Thank you for helping keep Tek-Tips Forums free from inappropriate posts.
The Tek-Tips staff will check this out and take appropriate action.

Reply To This Thread

Posting in the Tek-Tips forums is a member-only feature.

Click Here to join Tek-Tips and talk with other members! Already a Member? Login


Close Box

Join Tek-Tips® Today!

Join your peers on the Internet's largest technical computer professional community.
It's easy to join and it's free.

Here's Why Members Love Tek-Tips Forums:

Register now while it's still free!

Already a member? Close this window and log in.

Join Us             Close