Log In

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips Forums!
  • Talk With Other Members
  • Be Notified Of Responses
    To Your Posts
  • Keyword Search
  • One-Click Access To Your
    Favorite Forums
  • Automated Signatures
    On Your Posts
  • Best Of All, It's Free!
  • Students Click Here

*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

Posting Guidelines

Promoting, selling, recruiting, coursework and thesis posting is forbidden.

Students Click Here


Algo 8301 paging gateway with Valcom 2006A and Ring Central Phones

Algo 8301 paging gateway with Valcom 2006A and Ring Central Phones

Algo 8301 paging gateway with Valcom 2006A and Ring Central Phones

Does anyone know Ring Central Phones very well? They are a Hosted IP Solution that my customer has. They wanted to integrate there RC phones with there paging system via an Algo 8301 gateway. I have the Algo hooked up to a Valcom 2006A multi zone controller but the issue is we are not getting DTMF passed through the RC phones to the Algo gateway which would allow the Valcom to break the page tone and allow it to page to a zone. I can check the Algo logs and do not see anything that says "Received DTMF signal:2" etc. Supposedly the RC phones are not passing the digits and I certainly don't hear them on by butt set either. I assume there is an allow DTMF tones or something on these RC phones. Unfortunately I don't manage these RC phones and want to bring some knowledge to the customer.

Any help on this would be appreciated


Clint Polley


Clint Polley


RE: Algo 8301 paging gateway with Valcom 2006A and Ring Central Phones

This is a Norstar forum, your best to post this in the appropriate forum.

"I certainly don't hear them on by butt set either"
Assume you mean from the "line level output" of the Algo device?

A quick read of the manual I see "Generate In-Band DTMF Tones"
If enabled, plays DTMF tones to the analog output during a SIP call to allow interoperability with DTMF-controlled multi-zone amplifiers

Did you enable it?

I might call Algo first to see if you have the correct device for that application as well give you some test's/options to perform.
If they do not use the page zones etc then maybe the 8180 was a better choice, I have installed that once but not with a Page Zone Module.

If you are sure that nothing is being sent to the Algo then I would suggest to open a ticket with the carrier to see if they can change any DTMF settings.

You could also have just one IP set connected to the Algo to see if it works, if it does its down to carrier, sets or network switches/routers.

Outta Ammo!


Toronto, Canada

Add me to LinkedIN

RE: Algo 8301 paging gateway with Valcom 2006A and Ring Central Phones

Thanks Curly Cord
I was thinking it was a general discussion forum I'll double check next time.

I was working with Algo tech support (who are really great and will log into your pc as well to check your settings) and they looked into the logs on the Algo and could not see touch tones from the Ring Central phones. I was really wondering if anyone has worked with Ring Central hosted phones much and if there was a enable DTMF option on the phones similarly to the Algo. This customer has 4-5 zones other wise I would def had went with something more simple and cheaper. I'll get to searching for that Algo forum as well haha

Thanks for the help I always appreciate another viewpoint

Clint Polley


Red Flag This Post

Please let us know here why this post is inappropriate. Reasons such as off-topic, duplicates, flames, illegal, vulgar, or students posting their homework.

Red Flag Submitted

Thank you for helping keep Tek-Tips Forums free from inappropriate posts.
The Tek-Tips staff will check this out and take appropriate action.

Reply To This Thread

Posting in the Tek-Tips forums is a member-only feature.

Click Here to join Tek-Tips and talk with other members!

Close Box

Join Tek-Tips® Today!

Join your peers on the Internet's largest technical computer professional community.
It's easy to join and it's free.

Here's Why Members Love Tek-Tips Forums:

Register now while it's still free!

Already a member? Close this window and log in.

Join Us             Close