×
INTELLIGENT WORK FORUMS
FOR COMPUTER PROFESSIONALS

Log In

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips Forums!
  • Talk With Other Members
  • Be Notified Of Responses
    To Your Posts
  • Keyword Search
  • One-Click Access To Your
    Favorite Forums
  • Automated Signatures
    On Your Posts
  • Best Of All, It's Free!
  • Students Click Here

*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

Posting Guidelines

Promoting, selling, recruiting, coursework and thesis posting is forbidden.

Students Click Here

Jobs

Restrict Outdial

Restrict Outdial

Restrict Outdial

(OP)
I have a CallPilot 150. I would like to set the CCR to dial an external number when the caller hits one. However, I *don't* want to get hit by toll fraud hackers. How do I restrict the outdial to the one specific number and prevent fraud?

Thanks!

RE: Restrict Outdial

Allowing such outbound feature is on the voice mail via Class Of Service.

Restrictions for digits dialed is under Restrictions programming on the KSU.

Create a Restriction Filter with the number you want to dial as an Exception (Override on old software) to your liking then apply that filter to the Callpilot's DN (Feature 985 to see it)

Example:
Filter 10
Restricted:
* <----prevents any star codes being used
0 <----prevents overseas calls
10 <----prevents 1010, 1011 type number from being dialed

Apply filter 10 to the DN of CP

Also see my Toll Fraud FAQ in the Norstar forum: https://www.tek-tips.com/faqs.cfm?fid=7271

________________________________________


=----(((((((((()----=
www.curlycord.com
Toronto, Canada

Add me to LinkedIN

RE: Restrict Outdial

(OP)
Thank you!

RE: Restrict Outdial

If its restricted to a specific number it is safer to setup Phantom on the pabx to the external number and set the Out dial restrictions in the Callpilot to only allow internal calls. That way no chance of toll fraud.

RE: Restrict Outdial

(OP)
@bignose21, would you please explain what you mean by "set up phantom"?

RE: Restrict Outdial

What bignose21 means is a DN that is in lala land that is forwarded to the number you want.

However this is a Norstar system you have, it does not have "Phantom" DN's, also any physical DN that is forwarded must have the set plugged in.
There is a crazy work around but it has cons.

It simply is not necessary so please do not be spooked by this or by the mentions in my FAQ which many are overkill and only noted for those who are unsure, do not need Outbound Transfer or Off Premise Notify from mailboxes...or just paranoid.

The Norstar's programming is perfectly fine to work with.

Example setup if you allow your users to use these wonderful features Outbound Transfer or Off Premise Notify then 3 thins to program:
Restrictions - Program a filter and exception/overrride - This is pretty much the most important key to prevent toll fraud
Class of Service - Keep users with Outbound Transfer or Off Premise Notify in the same class, easier to keep track of.
Mailbox passwords - for those who use Outbound Transfer or Off Premise Notify have them use complex passwords , 4 to 8 digits allowed (you can check "Trivial passwords" box in administration so user cannot use passwords like 1234 , 111 etc.)

Setup filter and apply to voice mails DN:
Filter 10
Restricted:
* <----prevents any star codes being used
0 <----prevents overseas calls
10 <----prevents 1010, 1011 type number from being dialed
Note you can add 1 as a restriction too but if some users require it then add their number as an exception in your filter. Fraudsters are more interested in Oversea's calls.
Apply filter 10 to the DN of CP

Program your External Transfer as needed in CCR.

It is a good idea to go to Class Of Service in Callpilot and uncheck/disable Outbound Transfer or Off Premise Notify in any C.O.S. # that does not require it.
Those who do need Outbound Transfer or Off Premise Notify try an keep them in the same C.O.S.
Also deny Outdial for the mailboxes



For those who do not require any outdial period you can simply remove Line Assignment and Pool Access from the DN of voicemail or apply a restriction to it's DN.



I have been doing Toll Fraud lock downs on Norstar/BCM's since they started in the mid 90's and not once have I had a callback, I admit I have been nervous at times because it would be hell to pay if it happened again......I still do this once every few weeks mostly because fraudsters use the *72 option (the carriers Call Forward option) but still the old fashion way too.

Lately fraudster will find a mailbox (including old Flashtalks) that had a weak password and the mailbox was allowed Outdial and Off Premise Notification (Not Outbound Transfer).
Once they are in the setup Off Prem Notify to call their own number
They get the caller ID of that line
They then change the number to *72 and the oversea's number to forward that line.
They then caall that number to get overseas.








________________________________________


=----(((((((((()----=
www.curlycord.com
Toronto, Canada

Add me to LinkedIN

Red Flag This Post

Please let us know here why this post is inappropriate. Reasons such as off-topic, duplicates, flames, illegal, vulgar, or students posting their homework.

Red Flag Submitted

Thank you for helping keep Tek-Tips Forums free from inappropriate posts.
The Tek-Tips staff will check this out and take appropriate action.

Reply To This Thread

Posting in the Tek-Tips forums is a member-only feature.

Click Here to join Tek-Tips and talk with other members! Already a Member? Login

Close Box

Join Tek-Tips® Today!

Join your peers on the Internet's largest technical computer professional community.
It's easy to join and it's free.

Here's Why Members Love Tek-Tips Forums:

Register now while it's still free!

Already a member? Close this window and log in.

Join Us             Close