Preview Dialer Timeout
Preview Dialer Timeout
(OP)
When a preview mode dialer is initiated, the call is automatically made to the customer when the preview time runs out.
Is there anyway to change this behaviour so the call goes back into the dialer for a re-try? This default method is no good if the agent is not at their desk and they forget to go on break
Is there anyway to change this behaviour so the call goes back into the dialer for a re-try? This default method is no good if the agent is not at their desk and they forget to go on break
RE: Preview Dialer Timeout
Maybe if enough people complain they change it.
"Trying is the first step to failure..." - Homer
RE: Preview Dialer Timeout
Have you ever looked at ODSI_TPreviewSec or ODSI_TExceedSec tasktags?
I cant see where you would use these or if they would be of any use. I dont think you could use them via the CCK_CallBackAddress style Callback but perhaps via the Dialer based callback?
ODSI_TPreviewSec - Specifies the maximum preview time (Preview Time). After this time, an automatic choice of this objective takes place.
ODSI_TExceedSec - Specifies the maximum allowed overdraft time of the preview time (Previewtime). If the call (call) then still not initiated can then be the call to the campaign or the dialer returned.
RE: Preview Dialer Timeout
"Trying is the first step to failure..." - Homer