Disconnected calls - where to look? 1

allannj · Sep 25, 2018

Hi IPOCC Gurus,

One of my customers are complaining on calls dirupted/disconnected when talking.
Where do I look for theese calls, and get closer to what happens?

I have triede the Contact Detail Reports, but not to much help.
Will the TTrace Console help me out?

Or do I need to start a SysMon on the IP Office server/gateway, that logs the ISDN Trunk/call?

Regard, Allan

janni78 · Sep 25, 2018

You need to start with SysMon to know what disconnects the call and go from there.

"Trying is the first step to failure..." - Homer

allannj · Sep 25, 2018

Thanks Janni78 - any suggestions on how to filter/set the trace options, to locate this issue the best?
Will it be enough to set the ISDN Layer 3? Or would a Default All be best, with som additional options?

Hope You have some advice

janni78 · Sep 26, 2018

Default with ISDN L3.

"Trying is the first step to failure..." - Homer

Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

Disconnected calls - where to look? 1

allannj

IS-IT--Management

janni78

IS-IT--Management

allannj

IS-IT--Management

janni78

IS-IT--Management

Similar threads

Part and Inventory Search

Sponsor