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Avaya 9621G SIP phones Name not showing

Avaya 9621G SIP phones Name not showing

Avaya 9621G SIP phones Name not showing

(OP)
Hi Experts ,

i have Avaya 9621G SIP version 6.x. phone also it is registered with Alcatel PABX OXE

When Alcatel phone calls to Avaya phone only the number is showing

i need to display both name & number any idea ?

But from Alcatel i can able to see the name also showing in the traces but why the name was not showing Avaya is there any bug ?

RE: Avaya 9621G SIP phones Name not showing

what's your config file look like?

CODE -->

## DISPLAY_NAME_NUMBER specifies whether the name and/or number will be displayed for
##  incoming calls, and if both are displayed, the order in which they are displayed.
##  Value  Operation
##    0: display calling party name only
##    1: display calling party name followed by calling party number
##    2: display calling party number only 
##    3: display calling party number followed by calling party name
##  This parameter is supported by:
##       J169/J179 SIP R1.5.0;        valid values 0 through 3; the default value is 0.
##       96x1 SIP R6.2 and later;        valid values 0 through 3; the default value is 0.
##       96x1 SIP R6.0.x;                valid values 0 through 1; the default value is 0.
##       96x0 SIP R2.6.5 and later;    valid values 0 through 3; the default value is 0.
##       96x0 SIP R2.0 through R2.6.4; valid values 0 through 1; the default value is 0.
## SET DISPLAY_NAME_NUMBER 0 

RE: Avaya 9621G SIP phones Name not showing

(OP)
Hi,

Thanks for your answer

I'm new to Avaya can you tell me where to check these settings in Avaya SIP phones ?

RE: Avaya 9621G SIP phones Name not showing

I think SNMP polling might tell you if its enabled. Otherwise, SNMP config, and that parameter you're looking for are defined in the 46xxsettings.txt file

When a phone boots, usually DHCP provides option 242 with HTTPSRVR and perhaps HTTPDIR, or TLSSRVR and possibly TLSDIR.
If HTTPSRVR = 1.2.3.4 and HTTPDIR = site1, the phone will ask for http://1.2.3.4/site1/46xxsettings.txt
If you used TLSSRVR and TLSDIR instead, it would ask fro https://1.2.3.4/site1/46xxsettings.txt

The DIR parameter is optional if you have 1 settings file in the root of your http server, it'll just ask for http://1.2.3.4/46xxsettings.txt

That contains most of parameters the endpoint uses.

RE: Avaya 9621G SIP phones Name not showing

(OP)
Hi,

Thanks for your answer

I will check and let me know the update but sure the Avaya SIP phone will show name when it is registered with. Third party PABX ?

RE: Avaya 9621G SIP phones Name not showing

Yes, what I've outlined is how a phone boots up, period.
In that settings file there are configs like "avaya or 3rd party environment" and whether its 9600 or the new J100 series that are certified on Broadsoft, the various settings for avaya and non-avaya networks are a prerequisite and all in there. Unless you just configured your phone by hand from scratch, in which case, start using a settings file and you'll have more options available to play with than just those in the phone menu!

RE: Avaya 9621G SIP phones Name not showing

(OP)
Hi,

I Checked in 46XX settings in Avaya SIP phone and value is 0 but still name is not showing

Any suggestions please ?

RE: Avaya 9621G SIP phones Name not showing

(OP)
Hi,

I can able to see the name & number on Avaya SIP phones once receive the incoming call from Alcatel Phone to Avaya phone thereafter hold the call and resume back .

But i need to show both name and number while during ringing phase (before answering the call ) is there any way to sort it out ?




RE: Avaya 9621G SIP phones Name not showing

try newer firmware? Are the FROM and PAI headers the same on the original invite vs on the hold/unhold?

RE: Avaya 9621G SIP phones Name not showing

(OP)
Currently the firmware for Avaya is 6.5.X so is there new version available

Can you share the link if you have ? Also how to check the FROM & PAI headers is it in 46XX settings ?

RE: Avaya 9621G SIP phones Name not showing

(OP)
After upgraded to the latest firmware (7.1.3)finally there where no option to add Proxy server details in the phone

In phone showing Press New to add proxy server

Only "Back" option is showing & there is no new option

Someone can help me to figure it out

RE: Avaya 9621G SIP phones Name not showing

(OP)
Hi,

Please find the FROM & PAI section below


----------------------utf8-----------------------
SIP/2.0 180 Ringing
[From: <sip:3501@192.168.30.254;user=phone>;tag=aa05a15e09a863a5b419599de6202bd7 [
To: <sip:3550@192.168.30.254;user=phone>;tag=386d90cf5c1d96021b706l5m4t595a118512o3b2b51543169u_T3550192.168.30.247
Call-ID: e0449064d607f8dab2711c650c063283@192.168.30.254
CSeq: 2009436317 INVITE
Via: SIP/2.0/TCP 192.168.30.254;branch=z9hG4bK62e3c0579f6f2cdae08edff25afe75fa
Allow: INVITE,ACK,BYE,CANCEL,SUBSCRIBE,NOTIFY,MESSAGE,REFER,INFO,PRACK,PUBLISH,UPDATE
User-Agent: Avaya one-X Deskphone 7.0.1.4.6 (6)
Contact: <sip:3550@192.168.30.247:8324;transport=tcp>
Accept-Language: en
Content-Length: 0


This was after hold from Avaya SIP extension

SIP/2.0 200 OK
Allow: INVITE, ACK, CANCEL, BYE, PRACK, NOTIFY, REFER, SUBSCRIBE, OPTIONS, UPDATE
Contact: <sip:3501@192.168.30.254;transport=TCP>
User-Agent: OmniPCX Enterprise R12.0 m1.403.22.a
Session-Expires: 1800;refresher=uas
P-Asserted-Identity: "hussain mohd" <sip:3501@192.168.30.254;user=phone>

RE: Avaya 9621G SIP phones Name not showing

well, I'd want to see the original invite to the avaya phone, not the 180 ringing, but I know Avaya is big on p-asserted-identity.

See if the original invite to the phone includes that.

RE: Avaya 9621G SIP phones Name not showing

(OP)
INVITE sip:3550@192.168.30.247:8324;transport=TCP;avaya-sc-enabled SIP/2.0
Allow: INVITE, ACK, CANCEL, BYE, PRACK, NOTIFY, REFER, SUBSCRIBE, OPTIONS, UPDATE, INFO
Supported: replaces,timer,path
User-Agent: OmniPCX Enterprise R12.0 m1.403.22.a
Session-Expires: 1800;refresher=uac
Min-SE: 900
Content-Type: application/sdp
To: "Mohd Hussan" <sip:3550@192.168.30.254;user=phone>
From: <sip:3501@192.168.30.254;user=phone>;tag=aa05a15e09a863a5b419599de6202bd7
Contact: <sip:3501@192.168.30.254;transport=TCP>
Call-ID: e0449064d607f8dab2711c650c063283@192.168.30.254
CSeq: 2009436317 INVITE
Via: SIP/2.0/TCP 192.168.30.254;branch=z9hG4bK62e3c0579f6f2cdae08edff25afe75fa

3550 --- Avaya SIP extension need to display name "hussain mohd" along with number 3501 but it is not happening pls refer the above log

RE: Avaya 9621G SIP phones Name not showing

(OP)
Sun Sep 16 17:27:47 2018 [display_ipc_in] ------------ Begin ---------------
Sun Sep 16 17:27:47 2018 neqt : 1646 Id : 1
Sun Sep 16 17:27:47 2018 INVITE
Sun Sep 16 17:27:47 2018 REQUEST URI : <> 3550@test:5060 ; user=phone
Sun Sep 16 17:27:47 2018 FROM : <> 3501@192.168.30.254:5060 ; user=phone

RE: Avaya 9621G SIP phones Name not showing

Just to be clear - 3550 is the Avaya phone and that invite is the message that was presented to it?

I'd say you need the name in the FROM or PAssertedIdentity header and not the TO header if that is the case.

RE: Avaya 9621G SIP phones Name not showing

(OP)
Yes 3550 is the Avaya SIP extension

RE: Avaya 9621G SIP phones Name not showing

Wouldn't that mean that the name should be in the FROM header then?

To: "Mohd Hussan" <sip:3550@192.168.30.254;user=phone>
From: <sip:3501@192.168.30.254;user=phone>;tag=aa05a15e09a863a5b419599de6202bd7

RE: Avaya 9621G SIP phones Name not showing

(OP)
Yes any advice ?

RE: Avaya 9621G SIP phones Name not showing

Extension 3550 is Mohd Hussan?

If 3501 calls 3550 it should show the name of extension 3501, which in this case isn't available in the From header.

"Trying is the first step to failure..." - Homer

RE: Avaya 9621G SIP phones Name not showing

(OP)
I can not able to see the name of Sip extension 3501 when I receive incoming call to SIP phone 3550

RE: Avaya 9621G SIP phones Name not showing

That's because the name isn't in the FROM header.

RE: Avaya 9621G SIP phones Name not showing

(OP)
So you mean to say the issue from Alcatel phone which is not sending CLI details to Avaya Sip phones ?

RE: Avaya 9621G SIP phones Name not showing

Yes.

I'm not sure what Alcatel's convention is, but look at the message - the name you want to appear is in the 'To' header of the invite.

Conversely, if we go back to when you can recover a call on hold and then get name display, you see this:

User-Agent: OmniPCX Enterprise R12.0 m1.403.22.a
Session-Expires: 1800;refresher=uas
P-Asserted-Identity: "hussain mohd" <sip:3501@192.168.30.254;user=phone>

Make your OmniPCX include that name in the from or pai header of an invite to the avaya phone when it gets called and it'll probably show up.

RE: Avaya 9621G SIP phones Name not showing

(OP)
---------------------utf8-----------------------
SIP/2.0 180 Ringing
Allow: INVITE, ACK, CANCEL, BYE, PRACK, NOTIFY, REFER, SUBSCRIBE, OPTIONS, UPDATE
Contact: sip:192.168.30.254
User-Agent: OmniPCX Enterprise R12.0 m1.403.22.a
P-Asserted-Identity: "hussain mohd" <sip:3501@192.168.30.254;user=phone>
Content-Type: application/sdp
From Avaya SIP extension (Name & number of Alcatel phone) was showing while calling to Alcatel Phone



To: <sip:3501@192.168.30.254>;tag=71108ebf442ce10b2ac64f9b007c8ee2
From: <sip:3550@192.168.30.254>;tag=386d9c8630229df3j1w4d1a623p5b2q5i492s4i4k4l2l5y3t33_F3550192.168.30.247
Call-ID: 21_386d9c8615a248b15k30241y3e5q2v1v3a6o2g1y3d4a1d1r6512_I3550192.168.30.247
CSeq: 33 INVITE
Via: SIP/2.0/TCP 192.168.30.247:23941;branch=z9hG4bK21_386d9c86721e4bef1p67v3z5y6q4o2w172t4ea3j4s379723y_I3550192.168.30.247
Content-Length: 220
v=0
o=OXE 1537271999 1537271999 IN IP4 192.168.30.254
s=abs
c=IN IP4 192.168.30.220
t=0 0
m=audio 32576 RTP/AVP 8 120
a=sendrecv
a=rtpmap:8 PCMA/8000
a=ptime:20
a=maxptime:30
a=rtpmap:120 telephone-event/800

RE: Avaya 9621G SIP phones Name not showing

(OP)
When there is a incoming call to Avaya phones name was not showing along with number

RE: Avaya 9621G SIP phones Name not showing

Hi,

You can set the Avaya to set in the first invite name should be included in PAI

46XX settings I dont think so

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