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Outgoing Call Bar Off

Outgoing Call Bar Off

Outgoing Call Bar Off

(OP)
Hey everyone, I am running into an issue with creating a working short code to enable/disable Outgoing Call Bar

I have a short code that looks like this:
Code: *40
Feature: Outgoing Call Bar On
Telephone Number: N

This code works on the local phone, but I need to be able to do it on another phone so I tried this:
Code: *40*N#
Feature: Outgoing Call Bar On
Telephone Number: N

This still just bars the local phone and not on the extension I entered. I then tried to setup Call Bar Off:
Code: *41
Feature: Outgoing Call Bar Off
Telephone Number: N

But I just get "Call Rejected". Can anyone point out what i am doing wrong or maybe a better way to do this. Really all I want to do is effectively disable the use of a phone until the manager "enables" it for use and then can quickly disable it when done.
Version: IP Office Server Edition 10.1
Thanks

RE: Outgoing Call Bar Off

Not going to work. Perhaps if you explain the intended scenario in full there may be other ways to achieve what you want (time controlled user rights, transfer to dial tone, authorisation codes, etc).

Stuck in a never ending cycle of file copying.

RE: Outgoing Call Bar Off

(OP)
Thanks sizbut.

Essentially I have a few locations that have phones for patients. They (staff) want to control when they (patients) can dial out on these phones (9608's) The times change all the time or I would have used a time profile. With the above, I wanted to set up a button on one of the nurses phones to where she could hit a key and it would bar calling on the patient phone until the button is selected again to enable calling.

RE: Outgoing Call Bar Off

I normally use the Lock button.
It's under features - Phone User

RE: Outgoing Call Bar Off

(OP)
Thanks rd, I thought about this but I don't think I can enable/disable this remotely. I would love to tell them to just get up and go do it but i know that they will ask if it can be done from their "station". If this is the only way then so be it but figured I would ask.

RE: Outgoing Call Bar Off

Longer explanation can come if needed (sorry, on sofa enjoying not being at work) but in short:

Set the patient users to Outgoing Call Bar on.

Create a user rights with Outgoing Call Bar Off and apply it to the users.

Create a time profile that sets when the above user rights is active for the users but with something silly like only on for a minute (unless you have fixed time that you want them to be able to make calls without the nurse needing to do anything).

On the nurses phone, use a Time Profile button to latch the time profile active (patients can make calls as per the user rights that become active when the time profile is active) and inactive (can't make calls).

A bit more than just one press, nurse will have to pick 'Active' or 'Inactive' from the menu after pressing the button but hopefully that's not too onerous and easy to understand.

Stuck in a never ending cycle of file copying.

RE: Outgoing Call Bar Off

(OP)
Thank you so much sizbut, sorry you are working on your day off ; ). I will give this a try, thanks again.

RE: Outgoing Call Bar Off

(OP)
I must be missing something.

1. Set Outgoing Call Bar ON on user
2. Created user rights - Enable Outgoing Call Bar unchecked - Apply user Rights
3. Created time profile - Manual Override (Timed Operation), set time from 8:00am to 8:01am
4. On my test phone I created the Time Profile button and selected the time profile created above in the drop down.
5. Tested selecting active and inactive and regardless I could call out.

Sure I am missing something here.

RE: Outgoing Call Bar Off

I got it working but did spot one wrinkle. It looks like the IP Office only reevaluates time profile related settings once every minute, including even when you're manually overriding the time profile using a Time Profile button.

I setup a user with a working hours user rights with DND on and an out of hours user rights with DND off and a DND button on their phone. The lamp on that DND button lagged the one on my phone's Time Profile button by anything from a couple of seconds to up to 50 seconds.

So unless they can live with that, back to the drawing board [using the DND button in parallel with the call bar setting did mean my patient had indication on their phone for when they could make calls).

I have half an itch to say use Enable/Disable ARS form short codes dialed by Abbreviated Dialing buttons - but it would use two buttons and give the user no feedback for when it was on or off (shame they don't have Enable ARS Form as a button feature).

Stuck in a never ending cycle of file copying.

RE: Outgoing Call Bar Off

A User with System Phone rights can turn off the outgoing bar for another user;
http://marketingtools.avaya.com/knowledgebase/busi...

Quote (Avaya Manual)

Outgoing Call Bar Off Using a short code with the Outgoing Call Bar Off feature, system phone users can switch off the outgoing call bar status of other users on the system.

I did it once many years ago but can't remember the details and don't have access to kit today to refresh my memory but hopefully that pointer will get you working.

RE: Outgoing Call Bar Off


RIVEN

I have just tried your link and tested it using the method described below.
http://mytechreferenceph.blogspot.com/2015/07/outg...

It works for me.
I set a user to out going call barred eg 4003.
then I controlled the barring from another phone 4001..dialing the short code *59*4003*1234#

this removed the barring from 4003 and was able to make a call.

To reactivate barring I dialled short code *58. from user 4003
User 4003 is now barred again..

RE: Outgoing Call Bar Off

Yup the info is there but the vital point about making the user System Phone User is not as well highlighted as the other stuff (no screenshot) - that's the key

RE: Outgoing Call Bar Off

(OP)
Can you tell me what this means "making the user System Phone User"? Not sure I know what this is. Thanks

RE: Outgoing Call Bar Off

(OP)
Well I finally got the call bar off code to work. However, turning on call bar from another phone is another matter. I have two short codes and for the test just created a dummy extension with code.

Extension 6657
Login code 121212

Short Code 1:
*58*6657*N#
Outgoing Call Bar on
N
0

Short Code 2:
*59*6657*N#
Outgoing Call Bar off
N
0

I left the call bar off by default on the phone . If I dial short code 1 from my phone, it just bars my phone and not 6657. Using short code 2 will turn it off on my phone however.

RE: Outgoing Call Bar Off

Sorry! I said that the screenshot was missing on the other site but didn'g do one to fill in the gap sad

This is needed on the user wanting to control the other user's CallBar setting - for more info see the help in Manager when viewing that page and follow the link to the additional info.

RE: Outgoing Call Bar Off

(OP)
Thanks, let me try that.

RE: Outgoing Call Bar Off

Thanks for that update VOIP Numpty..

Star for you and clarifying with an update.

Just realised my test phone had LEVEL 2 Rights..thats probably why it worked without any issue.

RE: Outgoing Call Bar Off

(OP)
I'll try level 2 just for grins...

RE: Outgoing Call Bar Off

(OP)
No go on that either. Not sure why I cannot make changes to this remote ext and just my own....

RE: Outgoing Call Bar Off

In case you did not find out by now, the feature code "Outgoing Call Bar" accepts no parameters in the telephone number.
It can only be used on the phone dialling the fearture.

RE: Outgoing Call Bar Off

RivenE

Your short codes are all wrong.

Just follow the screen shots Exactly as shown in the link YOU provided.bigglasses



Remember the login code is your login code from the phone that's controlling the call barring off.

User 3480
Login. 121212
System phone rights: level 1

Short code *59*N#
Call barring Off
N


Now just simply from user 3480. Dial *59* then the user extn number of the call barred phone followed by * then the login code 121212 #

RE: Outgoing Call Bar Off

(OP)
Yeah, I realized that after I looked at it again, thanks though. That does take care of the turning off call barring but unfortunately I cannot re-enable it using the same method (different short code of course) but it sounds like that might not be possible?

RE: Outgoing Call Bar Off

(OP)
What's odd about it is if I enable call barring by default on this extension, I can turn it off with *59*6657*121212# but when trying to re-enable with another short code - *58*N# - Outgoing Call Bar On (*58*6657#121212)- it just bars the extension I am calling from and not the 6657 I am trying to re-enable call barring on.

RE: Outgoing Call Bar Off

I remeber now, with the system phone setting to level 1 you can disable the default "Outgoing Call bar" setting on another user for only one call, when the call is completed then the user falls back to its original state as programmed in manager.
It was designed as a feature for a "guest phone" on a receptionists desk to enable a visitor to call one external number.
Never used it though as no-one ever asked.

RE: Outgoing Call Bar Off

Huh - I'm having to agree with RivenE having now tested on a 500 V2 and an SE. The remote off short code works but not remote on. Shame.

So I fall back to my time profile method with the added DND On button in the user rights relabelled on the patient phone as "Outside Calls On" so somewhere within a mintue of the nurse setting the time profile to active the patient can see that they can make external calls.

Stuck in a never ending cycle of file copying.

RE: Outgoing Call Bar Off

(OP)
I want to thank you all for your help, I will move forward and try the time profile method listed above. In the end I wish it could work this way but I will give the other method a try. Thanks again all.

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