Is it possible to setup the Callback system to prompt call the customer, and ask if they are ready to take the call. Perhaps via autoagent IVR
If they press 1 call goes to agent (nice to have 2 delay the call xx minutes and 3 delete call from call back request)
Red Flag Submitted
Thank you for helping keep Tek-Tips Forums free from inappropriate posts. The Tek-Tips staff will check this out and take appropriate action.
Reply To This Thread
Posting in the Tek-Tips forums is a member-only feature.