Enhance Callback and Dialer
Enhance Callback and Dialer
(OP)
Is it possible to setup the Callback system to prompt call the customer, and ask if they are ready to take the call. Perhaps via autoagent IVR
If they press 1 call goes to agent (nice to have 2 delay the call xx minutes and 3 delete call from call back request)
If they press 1 call goes to agent (nice to have 2 delay the call xx minutes and 3 delete call from call back request)
RE: Enhance Callback and Dialer
You could but it requires a lot of custom programming, so you would need to find someone who can help you with that.
"Trying is the first step to failure..." - Homer
RE: Enhance Callback and Dialer
RE: Enhance Callback and Dialer
The feature you're asking for would still need to be custom built.
I don't have a problem sharing stuff regarding standard features but a custom solution that would take hours to build is not something I just throw out there.
"Trying is the first step to failure..." - Homer
RE: Enhance Callback and Dialer
Does you outbound dialer use the same Topic as the inbound calls or did you have separate it. ie (Inbound) Sales (Outbound) Callback Sales or just (Inbound/Outbound) Sales
Did you use an auto-agent IVR to give the customer the opportunity to opt for taking call, delay call, end call back request ?