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Enhance Callback and Dialer

thread1831-1789557

Enhance Callback and Dialer

Enhance Callback and Dialer

(OP)
Is it possible to setup the Callback system to prompt call the customer, and ask if they are ready to take the call. Perhaps via autoagent IVR
If they press 1 call goes to agent (nice to have 2 delay the call xx minutes and 3 delete call from call back request)

RE: Enhance Callback and Dialer

Short answer no.

You could but it requires a lot of custom programming, so you would need to find someone who can help you with that.

"Trying is the first step to failure..." - Homer

RE: Enhance Callback and Dialer

(OP)
lol thats why I am here. Hoping someone may have a script or two to share :)

RE: Enhance Callback and Dialer

It's not a script or two, I've done well over 100 hours of developing on my callback feature.
The feature you're asking for would still need to be custom built.

I don't have a problem sharing stuff regarding standard features but a custom solution that would take hours to build is not something I just throw out there.

"Trying is the first step to failure..." - Homer

RE: Enhance Callback and Dialer

(OP)
Completely understand, if you could at least start me out in the right direction, I will start building.
Does you outbound dialer use the same Topic as the inbound calls or did you have separate it. ie (Inbound) Sales (Outbound) Callback Sales or just (Inbound/Outbound) Sales
Did you use an auto-agent IVR to give the customer the opportunity to opt for taking call, delay call, end call back request ?

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