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IPOCC WebUI Screenpop

thread1831-1789556

IPOCC WebUI Screenpop

IPOCC WebUI Screenpop

(OP)
Hello

Not sure this has been asked... Basically we have issue popping up the URL from CRM (to be specific it is Microsoft Dynamic CRM). We notice the issue with the URL because it contain "%" sign in it, and this "%" is part of the query and is not able to be removed.
E.g.
http://www.customercrm.com/data=phone_number%3D%CC...%
Expected pop URL
http://www.customercrm.com/data=phone_number%3D123...
*where 12345678 is the caller number

Anyone successfully pops Microsoft Dynamic CRM from WebUI before?

RE: IPOCC WebUI Screenpop

Is the URL entered in the configuration with just % or %3D ?

"Trying is the first step to failure..." - Homer

RE: IPOCC WebUI Screenpop

(OP)

URL entered as whole string with "%3D" as part of URL

RE: IPOCC WebUI Screenpop

What happens if you use

http://www.customercrm.com/data=phone_number%%CCK_Calling_Address%

How do they handle multiple search parameters?
I would expect the URL to be something like

http://www.customercrm.com/data?phone_number=%CCK_Calling_Address%

"Trying is the first step to failure..." - Homer

RE: IPOCC WebUI Screenpop

(OP)

We tried few ways
E.g.
http://www.customercrm.com/data?phone_number=%3D%C...%
http://www.customercrm.com/data?phone_number=%%3D%...%
http://www.customercrm.com/data?phone_number=\%3D%CCK_Calling_Address%
http://www.customercrm.com/data?phone_number=*%3D%...%
http://www.customercrm.com/data?phone_number=!%3D%...%
...

Many kind of special character in front of the %3D... Most of time there is no pop up... i believe IPOCC see this as invalid URL maybe.

RE: IPOCC WebUI Screenpop

What is the exact URL you wanna use if you search for 12345678 ?

"Trying is the first step to failure..." - Homer

RE: IPOCC WebUI Screenpop

Does that even work if entered directly to a web browser?
Is this a custom app that pops Dynamics?

Usually a Dynamics URL would look something like
http://myorg.crm.dynamics.com/main.aspx?etn=contact&pagetype=entitylist&viewid={00000000-0000-0000-00AA-000010001004}&viewtype=1039

It seems odd to use %.

"Trying is the first step to failure..." - Homer

RE: IPOCC WebUI Screenpop

(OP)
yes the URL actually works if access directly via browser with those special character in the URL... those are actually ascii encoding where %3D represent "="
Of course we tried http://www.customercrm.com/data=phone_number=12345... but with "page not found" from the web server

RE: IPOCC WebUI Screenpop

Then you should be able to enter this is IPOCC
http://www.customercrm.com/data=phone_number=%CCK_Calling_Address%

I use similiar URL to pop in other applications.

"Trying is the first step to failure..." - Homer

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