×
INTELLIGENT WORK FORUMS
FOR COMPUTER PROFESSIONALS

Log In

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips Forums!
  • Talk With Other Members
  • Be Notified Of Responses
    To Your Posts
  • Keyword Search
  • One-Click Access To Your
    Favorite Forums
  • Automated Signatures
    On Your Posts
  • Best Of All, It's Free!
  • Students Click Here

*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

Posting Guidelines

Promoting, selling, recruiting, coursework and thesis posting is forbidden.

Students Click Here

Jobs

Restrict internal calls
3

Restrict internal calls

Restrict internal calls

(OP)
Hi Guys,

IPO R11 here.

I have 2 groups A and B. both have H323 and SIP ext.
I want to restrict users from A to call users from B.
I can only do this with H323 phones - creating user SC with call Barring : Code:2(extensions that begin with 2) Feature: Barred
Same setting on SIP users is not working. I understand that IPO first checks user numbers, group numbers, user SC and then system SC and that's why when dialing from sip call goes through - because it matches a user ext in the system. How can I bypass this?

Isn't there a way to be very specific about who dials who?

Thank you,
Vlad C.

RE: Restrict internal calls

You cant

This is a problem for HR, you tell the people in group A that they are not allowed to call Group B
(Although I can never understand these requests if someone needs to call someone then thy ned to call them, these sorts of archaic business practices are no good for anyone they just make everyones life harder)


Do things on the cheap & it will cost you dear

RE: Restrict internal calls

I would think that you have a better chance of it working with SIP since you can alter the dialplan on the SIP device.
It never worked on H.323 when I tried it since it will match extensions first.

"Trying is the first step to failure..." - Homer

RE: Restrict internal calls

(OP)
Hi,

Ok IPGuru, thanks for the reply.
Janni, so you can do it with SIP from the softphone dial plan but not from IPO ?!

RE: Restrict internal calls

IP Office does not have the ability to disable internal calling.

RE: Restrict internal calls

The feature is called tenanting and it is not one the the IP Office has. Basically treating extensions like separate systems.

If you can restrict the (SIP) phones themselves from dialing something then you can emulate it but I bet I can still circumvent it on those phones smile
IP Guru said it best - The phone system cannot fix an HR issue.

get a call accounting system and look at the calls then write up or fire the first person that doesn't adhere to the rules and the others will be easier to handle. Takes balls though ponder can I say that here ?

Joe W.

FHandw, ACSS (SME)


"This is the end of the world, make sure to buy your T-shirt before it is too late"
Original expression of my daughter

RE: Restrict internal calls

The only time this would be an issue is if you have several companies on the same IP Office.
Otherwise it's a strange world if you aren't allowed to call someone in the same company if you have something that concerns them, and if it doesn't it can't be harder to solve than to say don't call again.

"Trying is the first step to failure..." - Homer

RE: Restrict internal calls

(OP)
Do you think having multiple companies on same system is a very bad ideea? O mean for companies that have up to 5 users.

RE: Restrict internal calls

I didn't say it was a bad idea =) But you can't restrict them from calling each other.

The problem is that H.323 extension can only have 7 digits.
With SIP, softpohone and DECT you could use full number extensions and do user profile shortcodes for 3-4 digit internal dialing.
That way if they dial the other companies number to probably wan't to reach them.

"Trying is the first step to failure..." - Homer

RE: Restrict internal calls

When we dallied with hacked together tenanting on the IPO, we used unique number ranges for the different customers (company 1 = 1xxx, company 2 = 2xxx etc), made everybody ex-directory and used personal directories to give each company it's own unique directory.

Wasn't perfect but never had any complaints.

| ACSS SME |

RE: Restrict internal calls

Can't you use the location options and set the CAC internal to zero?

edit: No, can't set it to zero...

RE: Restrict internal calls

Had to set up once a fake dialtone before the paused hotline dial was introduced.

Basically every caller got a dialtone that was a recording in voicemail and then they dialed from there with a menu that restricted some numbers (even innternally) but it is a administrative nightmare and some people can't handle the programming if they are not really experienced and don't read the notes so I advise against it.

You can share a single system for multiple companies but simply tell them not to call each other should suffice and if they do anyways so what.

Joe W.

FHandw, ACSS (SME)


"This is the end of the world, make sure to buy your T-shirt before it is too late"
Original expression of my daughter

RE: Restrict internal calls

(OP)
Pepp77 
that's what I wanted to do aswell. Giving each company an unique nr ranges and using personal directories.
My problem is with SIP softphones (communicator or equinox 3.4). For example if i create a SC for a h323 user to barr ext that start with 2 it works. Same setting for a sip softphone is not working. I think because when using softpohne you dial the whole string and not one digit at a time. I will try other SC settings.
You said you made everybody ex-directory - dosen't that mean that everybody will be seen in the system directory? - i had to uncheck the option for each user and create pers directory for each one.

Westi 
- Paused Hotline ? I also thought of using Voicemail somehow bigsmile
I think telling employees of a company that they are sharing a PBX with others is not a professional thing to do

RE: Restrict internal calls

If you didn't sell it as a shared PBX one could argue that it's not professional to put them on a system that doesn't support tenants.
There are ways to hide it but you can never restrict them from finding each other since the system isn't built for that.

"Trying is the first step to failure..." - Homer

RE: Restrict internal calls

paused hotline is the ?D(x) shortcode that places a call if nothing is dialed after a few seconds when the receiver is dialed.

OLD
?D - Default Number Dialing This character combination makes a call to the defined phone number as soon as the user goes off-hook. See ? Short Codes.

NEWLY added in R10 (I think)
?D(x) - Default Number Dialing The character x represents time in seconds. If a phone is off-hook or speaker is enabled and no number is dialed for x seconds, the phone makes a call to the defined phone number. A maximum of 30 seconds is used for x though system accepts values more than 30 on the interface.


I had this created with Vm Pro playing a wav file (dialtone) in a menu that timed out to a specific target but was allowing dialing numbers for 6 seconds. (not my idea but someone here on TT had it and I copied it smile )

Joe W.

FHandw, ACSS (SME)


"This is the end of the world, make sure to buy your T-shirt before it is too late"
Original expression of my daughter

RE: Restrict internal calls

(OP)
Thank you all for your answers.
I have some free days now, but I will test what Westi said ASAP.

Good day!

RE: Restrict internal calls

Make sure you also allow emergency calls in that 😀

Joe W.

FHandw, ACSS (SME)


"This is the end of the world, make sure to buy your T-shirt before it is too late"
Original expression of my daughter

RE: Restrict internal calls

2
Using unique 4 digit ext 1xxx, 2xxx, etc create a user short code 1XX/Barred in user rights of the 2xxx extensions. It will bar the call from dialing more than 3 digits from the restricted ext list. Tested it this morning in the lab. It works.

Dermis and feline can be divorced by manifold methods.*
*(Disclaimer for all advise given)--'Version Dependent'

RE: Restrict internal calls

Sure, but definetly not with SIP phones.
These use "en-bloc" dialling which bypasses the three digit shortcodes.
Digital phone can be set to "en-bloc" dialling as well through the phone menu.
Only analog phones cannot and it will work fine with these phones.

As said, IP Office is not capable to block internal dialling. It is a fact whatever you try, it is just against the design.

RE: Restrict internal calls

(OP)
Bottom line, it works on h323 but not on SIP softphones. :)
Thank you all for your answers!

RE: Restrict internal calls

if you use a dial access code to get out (9) and have separate site codes, simply limit the site codes in user rights. For example, 200 extensions would have 3,4,5,ect/barred.

RE: Restrict internal calls

Quote (vladcbv)

Bottom line, it works on h323 but not on SIP softphones. :)

For the benefit of anyone who comes later to read this thread...

As several people have said - tenanting is not a feature that IP Office has, but you can do various things that may get some degree of operation that may be OK for your customer today - that's what vladcbv is saying with "it works..."(and even then only for certain phone types).

It is entirely likely that another customer will have requirements that won't be covered, or unfortunately that vladcbv's customer will later find something that is not covered, and it may stop working in a later release (and it won't be a bug that will be fixed - you're doing something un-supported).
Be careful! if you find a scenario that you can get working - happy days, but you are pushing the IP Office to a place that it doesn't want to go to, so you are on your own (with some guidance from the good people on places like this).

An obvious thing that is missing in the above solution is that the voicemail doesn't know about any of the restrictions so you can easily copy or forward messages to a user in a different company - that might be embarrassing! Then there's the directories...

Red Flag This Post

Please let us know here why this post is inappropriate. Reasons such as off-topic, duplicates, flames, illegal, vulgar, or students posting their homework.

Red Flag Submitted

Thank you for helping keep Tek-Tips Forums free from inappropriate posts.
The Tek-Tips staff will check this out and take appropriate action.

Reply To This Thread

Posting in the Tek-Tips forums is a member-only feature.

Click Here to join Tek-Tips and talk with other members!

Close Box

Join Tek-Tips® Today!

Join your peers on the Internet's largest technical computer professional community.
It's easy to join and it's free.

Here's Why Members Love Tek-Tips Forums:

Register now while it's still free!

Already a member? Close this window and log in.

Join Us             Close