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Agents still gets ringing alerts of calls even as the agent places the current call on hold

Agents still gets ringing alerts of calls even as the agent places the current call on hold

Agents still gets ringing alerts of calls even as the agent places the current call on hold

(OP)
Hello,

How do we stop an agent from getting a ringing call alert when the agent places another call on hold.

Avaya IPOCC R10

Avaya IP office R10

Avaya 1608 phones

Thanks in advance

RE: Agents still gets ringing alerts of calls even as the agent places the current call on hold

You shouldn't get another call if you place the first one on hold in IPOCC:
Something else is happening here.

"Trying is the first step to failure..." - Homer

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