I have IPOCC 9.1 with voicemail recording "to retrieve as CC voice mail" and then i have a script associated to various topics to call the agents back and play the voicemail
this is works but on some new call flows and topics it is not working, I have voicemail files sitting in the folder but the system will not call the agents back and announce that there is a new voicemail
I have;
the IVR script to play the voicemails
the topic setup with the script for "Script for playing of voice messages"
are there any other settings required to make this work
this is works but on some new call flows and topics it is not working, I have voicemail files sitting in the folder but the system will not call the agents back and announce that there is a new voicemail
I have;
the IVR script to play the voicemails
the topic setup with the script for "Script for playing of voice messages"
are there any other settings required to make this work
