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IPOCC-SAP integration

IPOCC-SAP integration

IPOCC-SAP integration

Hello all,

Can anyone help me on the IPOCC-SAP integration, i've done the connection between SAP and IPOCC and it is OK, but i'm receiving error message in SAP which says "no phone line" and from IPOCC side i found error in the ICI trace which as following

<SOAP-ENV:Envelope xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/" xmlns:SOAP-ENC="http://schemas.xmlsoap.org/soap/encoding/" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:IciActionItem="urn:IciActionItemInterface" xmlns:IciActionItemInbox="urn:IciActionItemInboxInterface" xmlns:IciChatLine="urn:IciChatLineInterface" xmlns:IciChatSession="urn:IciChatSessionInterface" xmlns:IciConnector="urn:IciConnectorInterface" xmlns:IciContainer="urn:IciContainerInterface" xmlns:IciEvent="urn:IciEventInterface" xmlns:IciFolder="urn:IciFolderInterface" xmlns:IciItem="urn:IciItemInterface" xmlns:IciMessage="urn:IciMessageInterface" xmlns:IciMonitor="urn:IciMonitorInterface" xmlns:IciPhoneCall="urn:IciPhoneCallInterface" xmlns:IciPhoneLine="urn:IciPhoneLineInterface" xmlns:IciSystem="urn:IciSystemInterface" xmlns:IciUser="urn:IciUserInterface"><SOAP-ENV:Header><IciUser:language SOAP-ENV:mustUnderstand="1">EN</IciUser:language><IciUser:user SOAP-ENV:mustUnderstand="1">US40944</IciUser:user></SOAP-ENV:Header><SOAP-ENV:Body><SOAP-ENV:Fault><faultcode>SOAP-ENV:Server</faultcode><faultstring></faultstring><detail><ICIErrorCodes><areaCode>3</areaCode><errorCode>902</errorCode><errorText>Agent(name) not found</errorText></ICIErrorCodes></detail></SOAP-ENV:Fault></SOAP-ENV:Body></SOAP-ENV:Envelope>

did anyone came through this to help me ?

What goes around comes around!!

RE: IPOCC-SAP integration

I don't know but it says that "<errorText>Agent(name) not found</errorText>" so I'm guessing is a name missmatch.

"Trying is the first step to failure..." - Homer

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