If I had a customer that just wanted some simple report for a few agents as to how many calls they made/received and how long they were on a call, would it work to add a phone and an agent in IPOCC and run reports on them. The site is running Rel. 9.1.8.
Would they need an agent group, topic, etc?
I assume they would need to user interface to login, or no?
"It's all ball bearings these days" Fletch F. Fletch
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