I have an IPO release 9.0.3 and it has been installed for a few years now. The receptionist has a 9508 and 2 BM-12's and soft console. Recently, the BM-12's are showing users phones ringing or they are on a call. Soft Console and system status show that is not happening. When I unplug the phone to reset it, it works fine for a few days then goes back. I have upgraded the system from 9.0.3 to 9.0.12. I had 3 phones on the combo card that displayed "upgraded denied" one was the receptionist phone, swapped her phone with one that did upgrade, and the problem keeps happening. I have replaced both BM-12 thinking they might be bad. I have deleted the user profile and re-created it, I copied and pasted all the buttons back on, problem comes back. I have replaced the power brick and physically moved the receptionist phone from the combo card to the DS30 and the problem continues. Then I upgraded them from 9.0.12 to 9.1 and the problem comes back. I know this was a known issue back in the day, but I'm at loss on what to do next. Any suggestions would help. Thanks all.
Red Flag Submitted
Thank you for helping keep Tek-Tips Forums free from inappropriate posts. The Tek-Tips staff will check this out and take appropriate action.
Reply To This Thread
Posting in the Tek-Tips forums is a member-only feature.