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create user on one-x portal

create user on one-x portal

create user on one-x portal

Hi All.

I am trying to create a new user on a one x portal.

I've logged into the one-x portal, selected users, however the little create user button is greyed out.
I've looked through what documentation I have, but can't find any way to turn it on.

Any ideas?


RE: create user on one-x portal

Yes, do it from the IPO. Give the user a proper license and then it will be enabled by itself.


I'm not insane, my mother had me tested!

RE: create user on one-x portal

Hi tlpeter:

The user is a power user, enable one-x portal services is checked, enable mobility is checked, enable voip client is checked.

There is another user who has the same type of one-x phone, his works. It has all of the same settings.


RE: create user on one-x portal

It can take some time to sync.
You can force it but i do not know the setting of that from the top of my head.


I'm not insane, my mother had me tested!

RE: create user on one-x portal

@azrael2000 - You need to be clearer about what you're trying to install for the user and on what. one-X Mobile, one-X Communicator, one-X Portal, one-X Desktop Phone. Avaya put one-X in front of a lot of product names but it doesn't necessarily mean they are related to each other.

Stuck in a never ending cycle of file copying.

RE: create user on one-x portal

...and they clearly didn't learn from it and are now sticking Equinox in front of everything!


RE: create user on one-x portal

Hi sizbut.

The user who is not showing up is a one-x mobile; they have the one-x client on an iPhone (actually they use a bunch of iPhones).
One of the differences I found between one of the working iPhones and this user is he / she / it is in a group; the working ones I can find are not.

I am tempted to turn off the one-X mobile on the 9608 user phone, save it, wait a couple of minutes, and turn the stuff back on.

If that doesn't do it, delete and re-add.

Update: the removal of the power user / re add of power user did nothing.
Monday, delete / recreate.

Friday is Mr. Murphy territory! big smile


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