create user on one-x portal

Question

create user on one-x portal

azrael2000 (TechnicalUser)

(OP)

12 Jul 18 14:36

Hi All.

I am trying to create a new user on a one x portal.

I've logged into the one-x portal, selected users, however the little create user button is greyed out.
I've looked through what documentation I have, but can't find any way to turn it on.

Any ideas?

Regards

tlpeter (Programmer) · Answer 1 · 2018-07-12 14:40:28

Yes, do it from the IPO. Give the user a proper license and then it will be enabled by itself.

BAZINGA!

I'm not insane, my mother had me tested!

azrael2000 (TechnicalUser) · Answer 2 · 2018-07-12 14:55:33

Hi tlpeter:

The user is a power user, enable one-x portal services is checked, enable mobility is checked, enable voip client is checked.

There is another user who has the same type of one-x phone, his works. It has all of the same settings.

Regards

tlpeter (Programmer) · Answer 3 · 2018-07-12 15:05:10

It can take some time to sync.
You can force it but i do not know the setting of that from the top of my head.

BAZINGA!

I'm not insane, my mother had me tested!

sizbut (TechnicalUser) · Answer 4 · 2018-07-12 20:08:00

@azrael2000 - You need to be clearer about what you're trying to install for the user and on what. one-X Mobile, one-X Communicator, one-X Portal, one-X Desktop Phone. Avaya put one-X in front of a lot of product names but it doesn't necessarily mean they are related to each other.

Stuck in a never ending cycle of file copying.

TheSmash (TechnicalUser) · Answer 5 · 2018-07-13 11:24:59

...and they clearly didn't learn from it and are now sticking Equinox in front of everything!

ACSS (SME)

azrael2000 (TechnicalUser) · Answer 6 · 2018-07-13 13:37:10

Hi sizbut.

The user who is not showing up is a one-x mobile; they have the one-x client on an iPhone (actually they use a bunch of iPhones).
One of the differences I found between one of the working iPhones and this user is he / she / it is in a group; the working ones I can find are not.

I am tempted to turn off the one-X mobile on the 9608 user phone, save it, wait a couple of minutes, and turn the stuff back on.

If that doesn't do it, delete and re-add.

Update: the removal of the power user / re add of power user did nothing.
Monday, delete / recreate.

Friday is Mr. Murphy territory!

Regards

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create user on one-x portal