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Call Transfer Options

Call Transfer Options

Call Transfer Options

A client is seriously considering migrating from a NEC system to IP Office.
One requirement, that the client says the current NEC system has, and that the IP Office MUST be able to do is:

One is programmed to transfer a caller internally and if the caller does not answer, the call goes to their voicemail.
A second button is programmed to transfer a caller internally and if the caller does not answer, the call is returned to the extension originating the transfer.
This behavior is required regardless of the extension being transferred to.

Any ideas as to how this can be accomplished?


RE: Call Transfer Options

It may be possible but not easy and can be broken by the users if they change any setting on their phone.
There is a reason the customer wants to swicth their system and not all requirements can be met on a new system.

RE: Call Transfer Options

I doubt that yu will find a way to implement this (I certainly would not try)
the simplest option if for the customer to modify the way they operate.
if they want the option to recall the call why not simply perform a supervised transfer (wait for the other party to answer) instead of a blind transfer? it is only going to be around 15 seconds anyway

If they really want I suppose you could create a group for each user so that VM is not an option when transferring to the group instead of the user, not sure how easy this would be to implement as a button option though, & it would rapidly become unmaintainable & a constant source of complaints (unless the customer gives up using it & starts using supervised transfers instead - see answer 1)

Do things on the cheap & it will cost you dear

RE: Call Transfer Options

Thanks for the feedback.
Supervised transfer, hopefully, will make the requested feature an non-deal breaker.

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