I have issues on my Webhosting provider.
An old I.T guy on this company is missing due to his bank debt.
Since he's missing no proper turnover no passwords.
I reset everything on our networks.
But the only thing I having a issue is on the webhosting company.
First I do "TAKE OWNERSHIP"
and provide all the documents and even last 4 digit character of a credit card.
After providing a documents.
They keep asking me the documents are not cleared. Which is 100% Cleared a perfect soft copy of a documents. On this case of course i cannot take ownership because the details is wrong they said and not clear.
Second I provide the last 4 digit of credit card we used.
but they said it was wrong then I make a lot of tickets. But on our credit card statement it shows their company deduct a credit from us.
Then after that they found we're paying a different hosting which is NOTHING in THERE no files at all.
So I getting confused right now. And the only thing to retrieve the account is to make a legal action which is cost too much money.!
And I try one thing since I have our website except the cpanel account.
I put shell script. and IT WORKED.
But the important is the cpanel account i want to get the db, domain and other things.
The questions is it's possible to get the cpanel username and password when i already access the file server through shell??
I hope I'm on the right forums.
Thanks to anyone who could help.