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Reactivating Telephony Taskflow

thread1831-1788018

Reactivating Telephony Taskflow

Reactivating Telephony Taskflow

(OP)
Hello,

I would like to know if anyone experiences the problem of reactivating the call flow before the IVR works at certain days.

Customer is not convenient with that. I need to know if there is a fix.

Thanks.

RE: Reactivating Telephony Taskflow

What do you mean with "reactivating the call flow" ?

Think you need to explain a bit more what the customer is doing and why.

"Trying is the first step to failure..." - Homer

RE: Reactivating Telephony Taskflow

(OP)
Thanks.

The customer has to go to "Task flow Editor" to save and activate the "Tlelphony Task flow" when calls are not coming in.

After activating, it gets connected back to the IVR and works fine.

But customer does this like every 48hours and doesn't want to keep doing that.

RE: Reactivating Telephony Taskflow

Well, then there something wrong with the system and you should be looking at the cause of that.

Problably some service is crashing causing the task flow to reset back to default.

"Trying is the first step to failure..." - Homer

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