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Forwarding calls to someone without a physical phone setup

Forwarding calls to someone without a physical phone setup

Forwarding calls to someone without a physical phone setup

(OP)
On one of my IP Office v9.1 I have user setup without a physical phone but want to do Forwarding to his mobile number when the extension is dialed. Do I need a license for this feature?

RE: Forwarding calls to someone without a physical phone setup

No.

| ACSS SME |

RE: Forwarding calls to someone without a physical phone setup

(OP)
thanks for clarifying that Pepp77. but when I dial that extension I get busy tone, soon as I dial extension on the phone i get Call: NUMBER BUSY




RE: Forwarding calls to someone without a physical phone setup

Then you have something wrong. Forward off switch allowed under system telephony, forward setup correctly to match outgoing shortcodes. Simplest thing is to turn on monitor and make a test call then look at the monitor trace to find the reason.

| ACSS SME |

RE: Forwarding calls to someone without a physical phone setup

You might find it necessary to make the User a Hot Desk to have Forwarding (and Twinning) work when there is not a physical extension connected

RE: Forwarding calls to someone without a physical phone setup

Just disable voicemail on the extension and setup unconditional forward with the dial code to the extension. Make sure inhibit off switch isn't enabled under system>telephony. Depending on your types of trunks make sure analog trunk to trunk is enabled on the POTs lines.

RE: Forwarding calls to someone without a physical phone setup

You will also want to check user>telephony>supervisor settings for inhibit off switch transfer.

Dermis and feline can be divorced by manifold methods.*
*(Disclaimer for all advise given)--'Version Dependent'

RE: Forwarding calls to someone without a physical phone setup

Also be sure that the forwarding number has the right dialing short code.

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RE: Forwarding calls to someone without a physical phone setup

What type of phone lines?

RE: Forwarding calls to someone without a physical phone setup

I just did this on a new install with a dozen users that didn't want desk sets. I created users, set up mobile twinning and made sure to check off the "Twin when logged off" setting. Works like a charm.

- Qz

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