IPOCC Agent signed off by system
IPOCC Agent signed off by system
(OP)
Hi ...
I have issue that sometimes the IPOCC Agent UI disconnected and when we try to log in again it's login for a while and disconnect again, the message that the system give it to us ( you have been signed off for telephony by the system. Click here to sign on to an agent group ), The next day the problem is not repeated, this happened with me almost twice only between each time and the second about a month
The IPO and IPOCC is 10.1.
Thanks
I have issue that sometimes the IPOCC Agent UI disconnected and when we try to log in again it's login for a while and disconnect again, the message that the system give it to us ( you have been signed off for telephony by the system. Click here to sign on to an agent group ), The next day the problem is not repeated, this happened with me almost twice only between each time and the second about a month
The IPO and IPOCC is 10.1.
Thanks
RE: IPOCC Agent signed off by system
"Trying is the first step to failure..." - Homer
RE: IPOCC Agent signed off by system
Unfortunately, I don't capture it when the problem occurs.
next time (hope it's not occurs) I will capture it.
but there is no reason for this, I see the Windows Server 2012 is not licensed is this will cause this problem ?
Thanks
RE: IPOCC Agent signed off by system
"Trying is the first step to failure..." - Homer
RE: IPOCC Agent signed off by system
I checked the Agent Status Reports, found that it's occur on 20-5-2018 and 10-6-2018, as follow:
and the CCUI log attachement from C:\ProgramData\Avaya\TTLogfiles\CCUI
Thanks alot Janni78
RE: IPOCC Agent signed off by system
"Trying is the first step to failure..." - Homer
RE: IPOCC Agent signed off by system
But in our case is not ... Did you notice the time difference in the separation in some of them is less than a minute
RE: IPOCC Agent signed off by system
The problem is I can only guess, I would need access to the whole system to actually be able to check all the logs and say what is happening.
You need Monitor traces and compare those to IPOCC logs when this is happening and check those for clues, or make a ticket with Avaya.
"Trying is the first step to failure..." - Homer