To start off I am an Avaya guy who hired a fellow tech to replace a down Nortel CICS for me. The issue is the customer wants the calls to forward off site after 3 rings to an answering service. My tech buddy is insisting that it is a carrier issue and not a Nortel issue. The customer thinks the phone system was what forwarded the lines previously before we replaced the system.
Long story short I'm trying to figure out can the Nortel CICS do that or is it the phone carrier?