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Norstar 4.0 NAM will not play the recorded AA main greeting

Norstar 4.0 NAM will not play the recorded AA main greeting

Norstar 4.0 NAM will not play the recorded AA main greeting

(OP)
This is my first post.
My team still supports old norstars and vmails. We have a 4.0 nam that would not play the recorded greeting when answering the main incoming lines. I ran across this 10+ years ago.
It was Feature 983, login PW, 8 = Redirect DN : YES. When the vm answered it would say:
"Please enter your mailbox number and pw and press #".
Changing it back to : NO, it would play the proper recorded AA greeting.
What scenario was this designed for?

Food for thought.
Thanks,
have a good weekend

RE: Norstar 4.0 NAM will not play the recorded AA main greeting

This was a bug with NAM when married to MICS 5.0.

Marv ccna

RE: Norstar 4.0 NAM will not play the recorded AA main greeting

(OP)
To allworxguy,
re: thread 799-1787591
Thanks for the quick reply.
That is an obscure bug!
Have a great weekend!

RE: Norstar 4.0 NAM will not play the recorded AA main greeting

"What scenario was this designed for?"

Redirect DN I believe was used for Centralized Voice Mail, so the remote end would hear the user/password prompt greeting when checking messages.

Can be disabled by:
F983/88 (NAM 4.1 only,default is disabled)
Norstar Voicemail Manager
Redirect DN Patch



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