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Manual Dialer

Manual Dialer

Manual Dialer

Hi all,

I currently have IPO10.1 and IPOCC 10.1 in my lab.
I have some agents that are doing outbound calls. And because of the new GDPR regulations, everytime someone answers I have to prompt them with an announcement and then route the call to the agent.
So agents are choosing numbers to call from a list (from external app), and when they call, if answered, prompt with announcement telling the customer if he agrees with the GDPRthen hit 1 and then route the call to agent.
Is there a way I can do this "manual dialer"?

Thank you :)
Vlad C.

RE: Manual Dialer

How does GDPR require you to do that?
If I got an IVR choice in the phone when I answer I would just disconnect.

You could accomplish it, but it would just be bad customer service and the drop rate would probably be high.

"Trying is the first step to failure..." - Homer

RE: Manual Dialer

Well for this case the agent does a manual outbound call. when customer answers he will be prompted with an announcement that informs him that the call is being recorded. if he preses 1 then call goes to agent, else call is disconnected..

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