I currently have IPO10.1 and IPOCC 10.1 in my lab.
I have some agents that are doing outbound calls. And because of the new GDPR regulations, everytime someone answers I have to prompt them with an announcement and then route the call to the agent.
So agents are choosing numbers to call from a list (from external app), and when they call, if answered, prompt with announcement telling the customer if he agrees with the GDPRthen hit 1 and then route the call to agent.
Is there a way I can do this "manual dialer"?
Thank you :)