×
INTELLIGENT WORK FORUMS
FOR COMPUTER PROFESSIONALS

Contact US

*
*
*
*

Thanks. We have received your request and will respond promptly.

Log In

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips Forums!
  • Talk With Other Members
  • Be Notified Of Responses
    To Your Posts
  • Keyword Search
  • One-Click Access To Your
    Favorite Forums
  • Automated Signatures
    On Your Posts
  • Best Of All, It's Free!
*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

Posting Guidelines

Promoting, selling, recruiting, coursework and thesis posting is forbidden.

Students Click Here

Manual Dialer

thread1831-1787578

Manual Dialer

Manual Dialer

(OP)
Hi all,

I currently have IPO10.1 and IPOCC 10.1 in my lab.
I have some agents that are doing outbound calls. And because of the new GDPR regulations, everytime someone answers I have to prompt them with an announcement and then route the call to the agent.
So agents are choosing numbers to call from a list (from external app), and when they call, if answered, prompt with announcement telling the customer if he agrees with the GDPRthen hit 1 and then route the call to agent.
Is there a way I can do this "manual dialer"?

Thank you :)
Vlad C.

RE: Manual Dialer

How does GDPR require you to do that?
If I got an IVR choice in the phone when I answer I would just disconnect.

You could accomplish it, but it would just be bad customer service and the drop rate would probably be high.

"Trying is the first step to failure..." - Homer

RE: Manual Dialer

(OP)
Well for this case the agent does a manual outbound call. when customer answers he will be prompted with an announcement that informs him that the call is being recorded. if he preses 1 then call goes to agent, else call is disconnected..

Red Flag This Post

Please let us know here why this post is inappropriate. Reasons such as off-topic, duplicates, flames, illegal, vulgar, or students posting their homework.

Red Flag Submitted

Thank you for helping keep Tek-Tips Forums free from inappropriate posts.
The Tek-Tips staff will check this out and take appropriate action.

Reply To This Thread

Posting in the Tek-Tips forums is a member-only feature.

Click Here to join Tek-Tips and talk with other members! Already a Member? Login
Close Box

Join Tek-Tips® Today!

Join your peers on the Internet's largest technical computer professional community.
It's easy to join and it's free.

Here's Why Members Love Tek-Tips Forums:

Register now while it's still free!

Already a member? Close this window and log in.

Join Us             Close