×
INTELLIGENT WORK FORUMS
FOR COMPUTER PROFESSIONALS

Log In

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips Forums!
  • Talk With Other Members
  • Be Notified Of Responses
    To Your Posts
  • Keyword Search
  • One-Click Access To Your
    Favorite Forums
  • Automated Signatures
    On Your Posts
  • Best Of All, It's Free!
  • Students Click Here

*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

Posting Guidelines

Promoting, selling, recruiting, coursework and thesis posting is forbidden.

Students Click Here

Jobs

Voicemail Pro Down (Fallback Number)
2

Voicemail Pro Down (Fallback Number)

Voicemail Pro Down (Fallback Number)

(OP)
Hello all,

When Voicemail Pro goes down, a customer wants a fallback number to go to a certain extension.

Is it possible to do this?

Please let me know.

Thank you!!
Diffie afro

RE: Voicemail Pro Down (Fallback Number)

Yes.

I am sure if you look at the error pane tab on manager it will tell you all about it.
It gives you a warning and tells you to set up a hunt group to match the vmpro module.

Basically set up a hunt group with the same name as you vmpro module.
Assign users to the module.

RE: Voicemail Pro Down (Fallback Number)

Incoming call route Fallback destination.
Mike

RE: Voicemail Pro Down (Fallback Number)

We usually create a group call "VoicemailDown" and add that to the I/C call routes fallback destination rather than a single user. This way the customer knows the voicemail is not working when they see the group name in their display.

“Some humans would do anything to see if it was possible to do it. If you put a large switch in some cave somewhere, with a sign on it saying 'End-of-the-World Switch. PLEASE DO NOT TOUCH', the paint wouldn't even have time to dry.”

Terry Pratchet

RE: Voicemail Pro Down (Fallback Number)

It's better to use fallback in ICR, that way you can use the mailbox on the group (while VM is working), you can't do that if it matches a module as it disappears, obviously because the name matches the module smile

RE: Voicemail Pro Down (Fallback Number)

(OP)
Excellent ideas all!

I highly like the idea of making a fallback group named "VOICEMAIL DOWN". That should help in future installs. (this customer just wants the fallback to go to one phone.)

Thank you all for all your help!

Diffie afro

RE: Voicemail Pro Down (Fallback Number)

Like your idea Ekster
Must try that,

I forgot to mention to add it to the ICZr Fallback destination.

So admiral why does the manager ask you to create a hunt group with the same name as the module for fallback.




RE: Voicemail Pro Down (Fallback Number)

Quote (WhosYourDiffie)

I highly like the idea of making a fallback group named "VOICEMAIL DOWN". That should help in future installs. (this customer just wants the fallback to go to one phone.)

So just create the group with the one user in it

“Some humans would do anything to see if it was possible to do it. If you put a large switch in some cave somewhere, with a sign on it saying 'End-of-the-World Switch. PLEASE DO NOT TOUCH', the paint wouldn't even have time to dry.”

Terry Pratchet

Red Flag This Post

Please let us know here why this post is inappropriate. Reasons such as off-topic, duplicates, flames, illegal, vulgar, or students posting their homework.

Red Flag Submitted

Thank you for helping keep Tek-Tips Forums free from inappropriate posts.
The Tek-Tips staff will check this out and take appropriate action.

Reply To This Thread

Posting in the Tek-Tips forums is a member-only feature.

Click Here to join Tek-Tips and talk with other members!

Close Box

Join Tek-Tips® Today!

Join your peers on the Internet's largest technical computer professional community.
It's easy to join and it's free.

Here's Why Members Love Tek-Tips Forums:

Register now while it's still free!

Already a member? Close this window and log in.

Join Us             Close