×
INTELLIGENT WORK FORUMS
FOR COMPUTER PROFESSIONALS

Log In

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips Forums!
  • Talk With Other Members
  • Be Notified Of Responses
    To Your Posts
  • Keyword Search
  • One-Click Access To Your
    Favorite Forums
  • Automated Signatures
    On Your Posts
  • Best Of All, It's Free!
  • Students Click Here

*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

Posting Guidelines

Promoting, selling, recruiting, coursework and thesis posting is forbidden.

Students Click Here

Jobs

Multiple users accessing same mailbox simultaneously VM PRO

Multiple users accessing same mailbox simultaneously VM PRO

Multiple users accessing same mailbox simultaneously VM PRO

(OP)
Good morning,

I have a site 9.0.12 running VMPRO Win10. TCM8 mods (T7316 phones).
The site has an issue clearing messages which is causing confusion. The office staff sit in different areas and are responsible for clearing messages out of a few group mailboxes.

Since the late 80's when Brooktrout cranked out the first Merlin Mail and up until yesterday, every variation of AVAYA VM has prevented a 2nd person from logging into the same mailbox by greeting them with the prompt "You cannot get your messages now due to multiple logins to your mailbox. Please disconnect." This is not the case at this site. Any thoughts?

Is this a source number thing, group mailbox quirk, call flow to get messages? It's a problem as they are repeating prescription and medical appointments.

Thanks

Mike




RE: Multiple users accessing same mailbox simultaneously VM PRO

IPO should not allow 2 users to log into the same mailbox simultaneously as far as I m aware this has never changed
I would suggest a number of things

1) check that it is indeed impossible for 2 users to access the mailbox @ the same time (Avaya "may" have broken something)
2) check the users are genuinely deleting the messages
3) consider reconfiguring the Prescription line to use a Campaign, this would allow multiple agents to retrieve messages simultaneously & ensure that each message is only deliverer once.


Do things on the cheap & it will cost you dear

RE: Multiple users accessing same mailbox simultaneously VM PRO

(OP)
Thanks for the suggestions. The campaign idea is good, but it's kind of a problem on a few mailboxes. I just uninstalled and reinstalled, no change. Wondering if it's "broke" considering downgrading, but I always feel there are residual files and config scraps left behind, even on the uninstall reinstall I did tonight.

RE: Multiple users accessing same mailbox simultaneously VM PRO

Yes this is possible and no you cannot prevent it.
It sucks indeed.

BAZINGA!

I'm not insane, my mother had me tested!

RE: Multiple users accessing same mailbox simultaneously VM PRO

(OP)
This is so wild! Tlpeter, I was about to reply back that it's the only site I ever had the issue on, but I just called into an R6.1 site and was able to double log in. I could not, however on a 9.1 so maybe they finally fixed it. Just an FYI.

Thx

Red Flag This Post

Please let us know here why this post is inappropriate. Reasons such as off-topic, duplicates, flames, illegal, vulgar, or students posting their homework.

Red Flag Submitted

Thank you for helping keep Tek-Tips Forums free from inappropriate posts.
The Tek-Tips staff will check this out and take appropriate action.

Reply To This Thread

Posting in the Tek-Tips forums is a member-only feature.

Click Here to join Tek-Tips and talk with other members!

Close Box

Join Tek-Tips® Today!

Join your peers on the Internet's largest technical computer professional community.
It's easy to join and it's free.

Here's Why Members Love Tek-Tips Forums:

Register now while it's still free!

Already a member? Close this window and log in.

Join Us             Close