Route call from IVR Script to a second IVR Script
Route call from IVR Script to a second IVR Script
(OP)
Hi Gurus,
I have a queue IVR that work fine, now I want to use DTMF to sent the user to another IVR Script.
Triede to do this with a tag and a variable, and use the basic element "Define Variable". But there is only silence...
I am not sure on how to fill out the "New value" box in this element.
I have triede putting in the TAG.
How do I direct my call so that i uses this other IVR Script?
Kind regards, Allan
I have a queue IVR that work fine, now I want to use DTMF to sent the user to another IVR Script.
Triede to do this with a tag and a variable, and use the basic element "Define Variable". But there is only silence...
I am not sure on how to fill out the "New value" box in this element.
I have triede putting in the TAG.
How do I direct my call so that i uses this other IVR Script?
Kind regards, Allan
RE: Route call from IVR Script to a second IVR Script
I don't know what you are trying to accomplish here, I would only use IVR scripts in a Task Flow if it's necessary, especially if it's a busy system as you need to consider factors as the ratio between IVR and Queue channels.
"Trying is the first step to failure..." - Homer
RE: Route call from IVR Script to a second IVR Script
Thank You for the answer - and sorry for my late reply to You.
We solved the issue with using the Task Flow.