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Installing Element Manager on windows 10

Installing Element Manager on windows 10

Installing Element Manager on windows 10

(OP)
I have recently had to upgrade my PC as my previous one was dying (windows 7 32 bit). I now have a 32 bit windows 10 PC but I can't install Element Manager. I have tried to install it from bcm.sipsw.com/ApplicationLauncher/, from the hard drive of our BCM50 release 6 and from a copy of the most recent version Element Manager 62.0.5. Each time the Application Launcher runs, it says it is downloading the application then when that is finished it says installation complete. I get an icon on my desktop but no files installed. When I run it from sipsw I can use Element Manager but once I close it I have to start again as it does not install.

I have sorted out Java so that shouldn't be a problem based on directions from Firebird and checked against Steve's Powerpoint presentation.

Has anyone got any ideas?

Regards

Paul

RE: Installing Element Manager on windows 10

So you are saying it did not create a folder and no files here?: C:\Users\YourName\.BCM\

Do you run the shortcut but nothing happens? what exactly is your symptom?

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RE: Installing Element Manager on windows 10

(OP)
Yes, I have a shortcut but no files. If you right click on icon and click on 'open file location' nothing is found - no folder or files - you just get the message 'windows can't find target'. I have a Nortel folder containing LANCTE stuff and an Avaya folder with Personal Call Manager in it but nothing else!

RE: Installing Element Manager on windows 10

The shortcut may have a blank target but can you confirm per above that there are indeed no files in C:\Users\YourName\.BCMYour .bcm folder maybe installed somewhere else? maybe since you were Win7 look in C:/Users/*YOURLOGIN*/VirtualStore/ProgramFiles/BusinessElementManager/

Look in the FAQ section under heading of Business Element Manager (just below list of patches) for more info as well how to backup EM.

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RE: Installing Element Manager on windows 10

(OP)
Hi. When I double click the EM link nothing happens. There are no files or folders named BCM in program files or elsewhere. I have done a search and nothing comes up apart from PCM. I am sure it is not installing. Somehow it works if I download it from sipsw just for a single session but once closed it needs to be downloaded again.

I don't know if this is relevant but I can only see the files on my hard drive or the files in sipsw when using Internet Explorer. Firefox and Edge don't work.

RE: Installing Element Manager on windows 10

Not sure which IE you are using but try IE 11, search IE on your taskbar search box and see if that helps.
Browsers are discontinuing support for java....chrome also will not work but not sure about Opera yet.

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RE: Installing Element Manager on windows 10

(OP)
Yes, I'm using IE 11. This is very strange and really don't understand it. I've tried right clicking the copy of EM on my PC and installing it with administrator right but that doesn't make any difference. I've also tried compatibility mode as I know it works in W7 but that didn't work either, nor did compatibility mode with XP!

i'm running out of ideas!!

RE: Installing Element Manager on windows 10

Does it ask you where to save/install EM? use C:\Users\YourName\ and it will put the .bcm folder there.

Does it ask about a current installation when installing?
When you say upgraded to win 10 did you mean an actual upgrade or a fresh install? if upgrade then maybe you have it still installed in C:/Users/*YOURLOGIN*/VirtualStore/ProgramFiles/ or maybe C:/


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RE: Installing Element Manager on windows 10

(OP)
Sorry, it is a fresh install of windows 10 onto a new hard drive.

I am beginning to wonder whether perhaps EM is not compatible with W10. I can't get PCM to work either. I thought I had heard that EM does work with W10 32 bit but perhaps I have got that wrong.

RE: Installing Element Manager on windows 10

Did you try this ?
Change setup.exe in XP compatibility Mode
Start setup.exe as Administrator
Should work

RE: Installing Element Manager on windows 10

"I am beginning to wonder whether perhaps EM is not compatible with W10"
I just recalled others with 32 bit Win 10 have same issues.
I am on 64 BIT with Java 8_161 32 BIT and EM works

For some reason we did not talk about your java and it's version which is what?
Try Java 32 BIT and not 64 BIT.

Either way continue to stick with IE 11 for viewing BCM or Callpilot pages abut also for installing form BCM's launcher or online bcm.sipsw.com/ApplicationLauncher/

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RE: Installing Element Manager on windows 10

I'm rebuilding a computer today using Windows 10 64 bit. Once I had installed the Operating system, I loaded Java version 8 issue 151 64 bit. Then I added http://bcm.sipsw.com/ApplicationLauncher/ as an exception.

From Windows Edge explorer, add in the link of http://bcm.sipsw.com/ApplicationLauncher/ and then switch to the Windows explorer window by selecting the option on the right hand side by clicking on the box to open it up. Once there, check that the link is still there and you should get the BCM Element Manager page to open up with the Java installation circle and box that needs to be ticked to enable you to get to the software which takes a few seconds to load up.

It's then a case of installing the various applications, starting off with the Element Manager 62.0.5.

Once you have installed EM, you will need to follow the attached guide to modify the java.security file.

The guide basically tells you to remove the "MD5" prompts and the latest version of Java requires another area to remove it.

Firebird Scrambler

Nortel & Avaya Meridian 1 / Succession & BCM / Norstar Programmer

Website = http://somertel.com
linkedin

RE: Installing Element Manager on windows 10

Yes, I know in 8_161 there is now two references to md5 instead of one but still one reference to MD5withRSA.

On my Win10-64bit I have 32 bit Java versions since I have no use for Java 64.

I tried upgrading to 8_171 but I could not get it to work using the cheat so I re-installed 8_161.
The 171 had wiped out the 161 files I think because I accidentally used the online install instead of the full downloaded file.

So I actually have 2 X 32 bits java versions, 161 (w/modified security file) and 171 both installed and enabled.



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RE: Installing Element Manager on windows 10

(OP)
I've been away for the weekend so just catching up on posts.

Thanks for your post AvayaHE. I did try it in XP compatibility mode but no joy. The BCM Application Launcher splash screen appears followed by the Application Launcher Point screen where is loads then validates. It goes through all of that then finishes with 'installation is now complete'. But it isn't! No installation has taken place - there is no folder found when right-clicking the shortcut and nothing in either the Avaya or Nortel folders.

RE: Installing Element Manager on windows 10

"For some reason we did not talk about your java and it's version which is what?"

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RE: Installing Element Manager on windows 10

(OP)
I'm using 8.171 and have done the tweak on it to remove occurrences of MD5. It does work if I open EM from sipsw.com using IE so I know the tweak works. EM just won't install either from sipsw or from the copy of EM I have on my PC.

RE: Installing Element Manager on windows 10

" and nothing in either the Avaya or Nortel folders."

As mentioned it does not go into either of those folders.

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RE: Installing Element Manager on windows 10

(OP)
Although I have done the tweak on Java I was wondering whether there might be something else in Java which is blocking the install. So I have been checking through stuff which might be related to this problem and come across what is called launcher.log which looks as though it is a log of what takes place when I am trying to install EM. Most of it is related to Java so was was wondering whether anyone has knowledge of Java and can see, by looking at the log, whether there is something being blocked. The file is attached and fingers crossed!

RE: Installing Element Manager on windows 10

At this cost, I would opt for a solution with VirtualBox and Windows XP or so ..

RE: Installing Element Manager on windows 10

(OP)
Update. I uninstalled Java 8.171 and installed instead 8.25 which I know works with BCM. Sadly it didn't make any difference.

I did notice, looking at the log file after I had done this, that a copy of EM and Monitor is downloaded to a temporary file but clearly it does not go on to install either of them. Looking at the old log file the same thing happened with 8.171 so there was no difference in performance between the two versions of Java.

RE: Installing Element Manager on windows 10

According to the log file it's installed exactly where I said it would:
2018.05.01 at 15:34:52.277 BST - Cached URL is file:/C:/Users/paulcarter/.bcm/Enforcer.jar

Are you installing 32 or 64bit Java?

Note about my issue above with 171 not working - I meant EM when trying to connect to a BCM = "Cannot Connect To Device error"

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RE: Installing Element Manager on windows 10

(OP)
32 bit - this one - jre-8u25-windows-i586-iftw.

As mention previously, if I go to sipsw to download and install EM it doesn't install but it does give me EM to use for one occasion. As soon as I close it I have to go back to sipsw and and go through the process again. However, when I have EM open I can connect to our BCM50 - I don't get "cannot connect to device error".

RE: Installing Element Manager on windows 10

I know what you said but it is not the question, you cannot seem to confirm (direct to the point).

The questions is do you have a .bcm folder here in this location as twice asked and that your log also states here: C:/Users/paulcarter/.bcm/ and you do not see any files in that folder?

jre-8u25 is pretty old, try 8_161 or the one Firebird mentions above.








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RE: Installing Element Manager on windows 10

Also 2 more things..
Does EM show up in the Programs and Features section so that you can un-install it? may list/show as Nortel BEM
Did you copy the whole folder from Win 7 by chance?

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RE: Installing Element Manager on windows 10

(OP)
Hi Curlycord. Thanks for persevering with this!

My apologies you have mentioned .bcm before but I didn't pick up on it. Yes, it does exist and there are files in it. The problem has been the icon on my desktop does not have a path name associated with it. Why I didn't do that before I don't know but I have checked on my laptop to see what path name is associated with it which does indeed go to the .bcm file - the same as in the log file!! The icon that has been created on my desktop can't be used as the spaces for file locations are greyed out. So I have created another icon and used the same path name and hey presto EM opens up!

Sorry for missing your earlier questions and for being so thick. Your help has been much appreciated.

RE: Installing Element Manager on windows 10

Awesome!
I was a thread from giving up "outta ammo"

That's what I thought the issue was and why I needed to verify the .bcm being there....per my post above in the FAQ EM issues I had written this tid bit below the java issues:

You cannot start EM via shortcut

Create a new shorcut
Use: C:\Users\AccountName\.bcm\proxy_batch_exec.bat "C:\Users\AccountName\.bcm\BEM\bin" run.bat
or
C:\Users\AccountName\.bcm\proxy_batch_exec.bat "C:\Users\AccountName\.bcm\BEM\bin" run.bat

or navigate to
Win 7
C:/Users/*YOURLOGIN*/VirtualStore/ProgramFiles/BusinessElementManager/

Win 10
C:\Users\AccountName\.bcm\BEM\bin and create shortcut from run.bat (Windows Batch File)

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RE: Installing Element Manager on windows 10

I'm in the process of installing a computer with Windows 10 64 bit and I'll write up a guide on the steps used to get it to work correctly. It will take me a few days to do.

Firebird Scrambler

Nortel & Avaya Meridian 1 / Succession & BCM / Norstar Programmer

Website = http://somertel.com
linkedin

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