I am having a programming issue with one of our phones. We currently have the M3724 with 18 lines. We have the main phone where incoming calls are received however at some point it was programmed for another phone in the office to also ring at the same time for all incoming calls (with no delay). We are now wanting to take that off the secondary phone. The software has changed (we typically would would have just programmed the phone to have ringing access turned on/off to a particular extension.) Now the process is to go into programming, go to TERMINALS & SET, EXTENSION, LINE ACCESS, LINE ASSIGNMENT, make sure they are assigned all 18 lines and here we have it set to APPR ONLY which is how the 2nd phone is programmed. I have also confirmed a few other things that there is no programming like call forwarding, forward on busy, etc. on the main phone. Does anyone have any suggestions on what other programming features would allow it to ring on both phones and how I would change this? Another thought, is there an option to clear all programming or copy programming from another extension?
Thank you for any thoughts you may have!!
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