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Headset options (SV8500 / ITZ-12DG-3)
2

Headset options (SV8500 / ITZ-12DG-3)

Headset options (SV8500 / ITZ-12DG-3)

(OP)
Currently I have a mix of 240 ETJ and DTP series digital, and 17 ITR series phones in the field. Users supply their own headsets, and as far as I know the few using them use the Plantronics (M10/M12) corded or (CS-50 w/HS lifter) cordless models attached inline with the handset cord. Looking toward the SV9500 upgrade, I'm about to deploy 16 ITZ-12DG-3 phones into a bullpen office, and was looking for info about Bluetooth options. I found NEC's release notes on the Plantronics EHS for DT series terminals, and apparently the EHS can not be used with FKY 125 on a softkey, it has to be on a feature key. Of course we have the HSET softkey programmed for our DTP/ITR models, even though I don't think any one is using it.

I've found mention in the phone's brochures of a BCA-Z that NEC has that connects to the ITZ, but searching the BCA-Z unit itself it looks like it pairs with a user's cell phone as the host although one vendor claims "Provides interface for user-provided Bluetooth cordless headset. Most cordless Bluetooth headsets are supported" inferring the ITZ phone is the host. That would seem ideal; choose a BT headset, then turn it on and off with the already programmed softkey.

So I'm looking for my options. Globally deprogram the softkey to use EHS units, or?

Thanks for any insight!

RE: Headset options (SV8500 / ITZ-12DG-3)

The EHS cable and the Plantronics SAVI model is what we use. For IP phones program FKY 125 to key 25 and in ADKS your LKP needs to be 3 for 32 button. We have the HSET key programmed as a soft key and Key 25 as FKY 125 at the same time without issues on two 9500's, so if a user has a corded or wireless headset nothing has be changed on the phone. However a co-worker tried to program 125 on key 25 and did not remove 125 from another key on the phone, for example 12, and the phone would go off-hook and hangup immediately. The SAVI line are nice as they have a cable that connects to the PC so the user can listen to a webinar or use it for the phone and can pair with their cell phone.

RE: Headset options (SV8500 / ITZ-12DG-3)

My most demanding users use Jabra Pro 9470 or Plantronics Savy. These are all wireless headsets. All use Remote Handset Lifter instead of EHS cable. No need to program FKY125 on the phone. When a call comes in, they just press the pickup/hangup button on the headset that's sitting on their ear, and the call gets answered or ended. They don't even have to be at their desk to do this. Just be within wireless range.

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