×
INTELLIGENT WORK FORUMS
FOR COMPUTER PROFESSIONALS

Log In

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips Forums!
  • Talk With Other Members
  • Be Notified Of Responses
    To Your Posts
  • Keyword Search
  • One-Click Access To Your
    Favorite Forums
  • Automated Signatures
    On Your Posts
  • Best Of All, It's Free!
  • Students Click Here

*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

Posting Guidelines

Promoting, selling, recruiting, coursework and thesis posting is forbidden.

Students Click Here

Jobs

Upload Voicemail Prompt File

Upload Voicemail Prompt File

Upload Voicemail Prompt File

(OP)
I'm working to resolve an issue remotely and I'm trying to upload a WAV file with a new greeting prompt. I'm using Call Pilot manager built into the BCM50. I can select the file and select send. It looks like its processing, but doesn't import the file. What am I doing wrong?

Alternatively, what I can do to forward my extension to my cell phone so I can record the voice prompt? Unfortunately, no one in my office is able to do it.

Thanks

RE: Upload Voicemail Prompt File

You need to use a sound file converter such as Gold Wave etc to change the file so that it's set to 8 bit mono and you might need to change the file length to no more than 8 characters.

I have attached an old "funny" music file that is in my own BCM 50 system as music on hold that you can try and check the attributes with.

Firebird Scrambler

Nortel & Avaya Meridian 1 / Succession & BCM / Norstar Programmer

Website = http://somertel.com
linkedin

RE: Upload Voicemail Prompt File

LOL

I have it as:
Bit rate 8 khz
Audio sample size = 16 bit
Channels - 1(mono)
Audio Format -PCM

I have been using Audacity lately and here are some other notes to setup input/output:
Audacity:
(Edit/Prefrences/Devices)
Audio Host - Windows Direct Sound
Output - Speakers (Realtek High Definition Audio)
Input - Primary Sound Capture Driver
Input Channels - 2(Stereo)

Project Rate 44100 Hz

Use 8000 for Callpilot recordings




As for remote instead of putting in a DN # you can put in a phone number (with dest/pool code).




________________________________________

Add me to LinkedIN


=----(((((((((()----=
www.curlycord.com
Toronto, CAN

RE: Upload Voicemail Prompt File

(OP)
Great! Thanks so much. The forwarding worked like a charm.

Red Flag This Post

Please let us know here why this post is inappropriate. Reasons such as off-topic, duplicates, flames, illegal, vulgar, or students posting their homework.

Red Flag Submitted

Thank you for helping keep Tek-Tips Forums free from inappropriate posts.
The Tek-Tips staff will check this out and take appropriate action.

Reply To This Thread

Posting in the Tek-Tips forums is a member-only feature.

Click Here to join Tek-Tips and talk with other members!

Close Box

Join Tek-Tips® Today!

Join your peers on the Internet's largest technical computer professional community.
It's easy to join and it's free.

Here's Why Members Love Tek-Tips Forums:

Register now while it's still free!

Already a member? Close this window and log in.

Join Us             Close