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Upload Voicemail Prompt File

Upload Voicemail Prompt File

Upload Voicemail Prompt File

I'm working to resolve an issue remotely and I'm trying to upload a WAV file with a new greeting prompt. I'm using Call Pilot manager built into the BCM50. I can select the file and select send. It looks like its processing, but doesn't import the file. What am I doing wrong?

Alternatively, what I can do to forward my extension to my cell phone so I can record the voice prompt? Unfortunately, no one in my office is able to do it.


RE: Upload Voicemail Prompt File

You need to use a sound file converter such as Gold Wave etc to change the file so that it's set to 8 bit mono and you might need to change the file length to no more than 8 characters.

I have attached an old "funny" music file that is in my own BCM 50 system as music on hold that you can try and check the attributes with.

Firebird Scrambler

Nortel & Avaya Meridian 1 / Succession & BCM / Norstar Programmer

Website = http://somertel.com

RE: Upload Voicemail Prompt File


I have it as:
Bit rate 8 khz
Audio sample size = 16 bit
Channels - 1(mono)
Audio Format -PCM

I have been using Audacity lately and here are some other notes to setup input/output:
Audio Host - Windows Direct Sound
Output - Speakers (Realtek High Definition Audio)
Input - Primary Sound Capture Driver
Input Channels - 2(Stereo)

Project Rate 44100 Hz

Use 8000 for Callpilot recordings

As for remote instead of putting in a DN # you can put in a phone number (with dest/pool code).


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Toronto, CAN

RE: Upload Voicemail Prompt File

Great! Thanks so much. The forwarding worked like a charm.

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