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How to route all missed calls to General Delivery Mailbox (and how to reset GMB greeting?)

How to route all missed calls to General Delivery Mailbox (and how to reset GMB greeting?)

How to route all missed calls to General Delivery Mailbox (and how to reset GMB greeting?)

(OP)
Missed calls are currently greeted by auto attendant. Our phone needs have changed and now I want all missed calls to just be routed to our General MB.
I thought it was just as simple as re-recording the greetings to not give menu options and disabling the CCR tree. I am quickly learning that it is far more complicated than that.

How do I set our missed calls to just go directly to the General MB? Also, the greeting I re-recorded seems to apply to the auto-attendant, NOT to the General MB greeting. How do I change the General MB greeting?

(Not sure if this is relevant, but we also currently have night attendant enabled. If that needs to be disabled for all missed calls to go to General MB, I'm also not sure how to do that.)

I'm the only person in my office building under 30, so they're kind of depending on me to get this figured out.

RE: How to route all missed calls to General Delivery Mailbox (and how to reset GMB greeting?)

Assuming the GD mailbox is assigned to the operator DN (usually 221), and all your incoming lines appear & ring at 221:

1 - Unassign all lines from the AA
2 - Set call forward-no answer for 221 to the voicemail DN (F985 displays this DN)
3 - Do not program call forward-busy for 221
4 - Set the number of rings before call forwarding is initiated (usually 4)
5 - All incoming calls will now go to the GD mailbox after 4 rings

Forgot, to change the GD mailbox greeting login to mailbox 100 (F981 from 221) Follow the prompts to change the greeting.

Brian Cox
Georgia Telephone
http://Georgia-Telephone.com
http://www.linkedin.com/in/briancox1952

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