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How to dial 911 and NOT 9 + 911 on a KX-TA824

How to dial 911 and NOT 9 + 911 on a KX-TA824

How to dial 911 and NOT 9 + 911 on a KX-TA824

(OP)
Hello guys. I guys we are all good.
I have a client in the US who owns a KX-TA824.

He would like his clients to be able to directly dial 911 after going off-hook without having to first press 9 to cease a trunk. Thought of doing a hotline to auto cease the trunk but then wouldn't this affect how internal extensions are dialed?.

I thought i would borrow a logic i used in a KX-TDA100D that i integrated with a FreePBX and was able to achieve direct dialing from Panasonic to FreePBX extensions using system speed dialing but i cant seem to find the location on the KX-TA824 where i can change the system speed dialing feature code from * to 9.

Anybody knows where on the KX-TA824 this feature is?. Am using a PC maintenance console.

Because i could change the cease trunk from 9 to 0 and operator to something else then have the 9 to be the code to access system speed dialing and use 11 as the system dialing number. So the user would have to only dial 911 to get through in case of emergency. dialing 911 would then practically dial 9+911 in the back-end.

RE: How to dial 911 and NOT 9 + 911 on a KX-TA824

Hi,
Rather than doing what you have described above you could use the ARS/LCR feature of the telephone system to do work in the same way you are thinking above.
When the user dials 911 the telephone system would dial 9911
regards
Marek

RE: How to dial 911 and NOT 9 + 911 on a KX-TA824

(OP)
If i set ARS , any digit starting with 9 (E.g 911) to go through any trunk and a user just goes off-hook and dials 911, you mean the call would go through without first pressing 9 to cease a trunk?!

RE: How to dial 911 and NOT 9 + 911 on a KX-TA824

Yes.
Apologies it's been a while since I have done this.

RE: How to dial 911 and NOT 9 + 911 on a KX-TA824

(OP)
It does not work

RE: How to dial 911 and NOT 9 + 911 on a KX-TA824

Ok
Having thought about it some more perhaps I have misguided you.
Maybe in the ARS table tell it when the digits 11 are received to insert 9 in front of the 11. It will ignore the very first 9 because that’s the digit to seize a line but see you’ve dialled 11 and insert the 9. Does that make sense? Sorry I haven’t used ARS for over 10 years. I will see if I can see how to change speed dial access code from * to 9 as per your original question.

RE: How to dial 911 and NOT 9 + 911 on a KX-TA824

(OP)
That's what i wanted to do but through system speed dialing. The system KX-TA824 is not flexible enough to allow me setup some of those settings. For example i can see where to change the system speed dialing code from "*" to "9". If i could find that, i would change trunk access code to something else and use "9" as a system speed dialing code and speed dialing number "11" to automatically call 9911.

In that case the use would only have to dial 911 and the call would go through.

So, where do i change this "where to change the system speed dialing code from "*" to "9"?.

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