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ANIE entry

ANIE entry

ANIE entry

(OP)
Hello. I tried reporting through Element Manager for the first time by going to Phones/Reports and using one of the default reports provided. I noticed my new call center phones that were just programmed are the only ones that show ANIE(-1) on Key 0 and also again after the name. If I view the same phones in EM the ANIE field is blank. This is a concern because this call center goes live soon and I want to make sure everything is ready to go. Can someone tell me what this means? I can't find details in the books.

Any help is appreciated

RE: ANIE entry

ANIE ENTRY allways empty

RE: ANIE entry

(OP)
Any idea why reports in EM would show ANIE(-1)? It's only for new phones recently built and the field is blank when I search them. The 100's of others look fine except these

RE: ANIE entry

I noticed something similar. When I print he report in Element Manager several phones have ANIE(-1) showing on Key0.
SCR XXXX 0 MARP CPND_NAME(John Smith) CPND_LANG(ROM) CPND_DISPLAY_FORMAT(FIRST,LAST) ANIE(-1)
It seems like most of the phones are phones I either added or changed recently, They are not part of an ACD group. Mostly 3902 and 4's. What does it mean and how do I make it go away?

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