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Call Center Question

Call Center Question

Call Center Question

Been a long time since I've dealt with a Nortel Call Center, but my question is, does an agent automatically get logged out due to inactivity? If so, is there a way to turn that off? It's a MICS with a Call Pilot 150 3.1

RE: Call Center Question

Going from memory.

Agent is not logged out due to inactivity as in no calls. Agents are logged out due to missed calls. No you can't change that.

Marv ccna

RE: Call Center Question

Thanks for the response. I have a customer that uses the Nortel as a backup to their Avaya, and they had an issue last night and didn't realize the Nortel phones were all logged out. I thought it may have done that automatically due to no call coming in.

RE: Call Center Question

Maybe programming a Log in/out button might show an indicator?


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Toronto, CAN

RE: Call Center Question

They do have that. I was just wondering how they would have gotten logged out without physically logging out. That's why I thought maybe the inactivity automatically logged them out. It also looks like they had some power issues and the system got rebooted, so I'm wondering if that may have logged them out as well.

RE: Call Center Question

Missed calls options are auto-logout or auto-not ready.

Marv ccna

RE: Call Center Question

Reboot would log them out.

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